Assistant Front Office Manager: Guest Experience Leader

THE SEBEL; Franklin; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Access to Accor Academy

Discounted F&B + accommodation World‑w

Accor Heartist Benefits

Refer-a-friend bonus

Employee Assistance Program

Uniform provided and laundered

Meals on shift

Job summary

The Sebel Auckland Manukau is seeking an Assistant Manager to support the Front Office Manager and lead a small team in a luxury hotel setting in Manukau. You will ensure smooth daily operations and deliver exceptional, guest‑centred service to create memorable stays.

You should demonstrate proven leadership within a hotel, strong communication skills, and the ability to train and empower staff while managing shifts and contributing to Accor’s ALL loyalty initiatives.

Qualifications

• Minimum 2–3 years of relevant hotel experience.
• Strong administrative abilities and fluent English.
• Proven leadership and excellent interpersonal skills.
• Availability to work rotating shifts (mornings/afternoons/evenings).
• Full, clean driver’s license.

Responsibilities

• Assist the Front Office Manager in daily management of the Front Office department.
• Lead a small team to ensure efficient operation and exceptional service.
• Drive guest satisfaction and a memorable guest journey.
• Train, empower and develop the team to provide outstanding service.
• Act as shift leader and advocate for ALL loyalty program.

Skills

Leadership experience

Guest service oriented

Communication skills

Team development

Education

Manager’s Certificate

Tools

Opera PMS

Job description

The Sebel Auckland Manukau is seeking an Assistant Manager to support the Front Office Manager and lead a small team in a luxury hotel setting in Manukau. You will ensure smooth daily operations and deliver exceptional, guest‑centred service to create memorable stays.

You should demonstrate proven leadership within a hotel, strong communication skills, and the ability to train and empower staff while managing shifts and contributing to Accor’s ALL loyalty initiatives.