Aquatics Front Desk: Friendly Customer Service (Mon-Fri)

Central Otago District Council; Cromwell Community; On-site; NZD 2,755,000 - 3,444,000; Part time

Benefits offered by this job

Dog friendly workplace

An active social club

Learning and development opportunities

Supportive team culture

Wellbeing programme

Additional leave

Job summary

Central Otago District Council is seeking a friendly Front Desk Administrator at Cromwell Pool, delivering a warm, professional customer experience while supporting day-to-day operations. This part-time role runs Monday to Friday, 9:00am-2:45pm, and reports to the Aquatics Operations Manager.

You will greet patrons, handle enquiries, process transactions, and contribute to a smooth facility experience, working with pool staff and swim teachers to ensure high standards of service.

Qualifications

• Experience in customer service or front desk administration.
• Strong communication and problem-solving skills.
• Ability to work well in a team.
• Current First Aid Certificate, or willingness to obtain one within four weeks.
• Friendly, professional appearance with initiative.
• Flexible to work Monday to Friday during day hours.

Responsibilities

• Provide a welcoming and professional experience for all customers.
• Assist patrons with enquiries about aquatic programmes, memberships, and facility services.
• Answer phone calls, emails, and in-person queries in a timely and professional manner.
• Handle cash, EFTPOS, and other transactions in line with financial procedures.
• Maintain accurate records of sales, bookings, and customer interactions.
• Support retail stock control, including stocktakes and ordering.
• Work closely with Pool Crew, swim teachers, and management to ensure seamless service delivery.
• Reports to the Aquatics Operations Manager.

Skills

Customer service

Communication

Team player

Problem solving

First Aid

Job description

Central Otago District Council is seeking a friendly Front Desk Administrator at Cromwell Pool, delivering a warm, professional customer experience while supporting day-to-day operations. This part-time role runs Monday to Friday, 9:00am-2:45pm, and reports to the Aquatics Operations Manager.

You will greet patrons, handle enquiries, process transactions, and contribute to a smooth facility experience, working with pool staff and swim teachers to ensure high standards of service.