Customer Services Aquatics

Central Otago District Council; Cromwell Community; On-site; NZD 2,755,000 - 3,444,000; Part time

Benefits offered by this job

Dog friendly workplace

An active social club

Learning and development opportunities

Supportive team culture

Wellbeing programme

Additional leave

Job summary

Central Otago District Council is seeking a friendly Front Desk Administrator at Cromwell Pool, delivering a warm, professional customer experience while supporting day-to-day operations. This part-time role runs Monday to Friday, 9:00am-2:45pm, and reports to the Aquatics Operations Manager.

You will greet patrons, handle enquiries, process transactions, and contribute to a smooth facility experience, working with pool staff and swim teachers to ensure high standards of service.

Qualifications

• Experience in customer service or front desk administration.
• Strong communication and problem-solving skills.
• Ability to work well in a team.
• Current First Aid Certificate, or willingness to obtain one within four weeks.
• Friendly, professional appearance with initiative.
• Flexible to work Monday to Friday during day hours.

Responsibilities

• Provide a welcoming and professional experience for all customers.
• Assist patrons with enquiries about aquatic programmes, memberships, and facility services.
• Answer phone calls, emails, and in-person queries in a timely and professional manner.
• Handle cash, EFTPOS, and other transactions in line with financial procedures.
• Maintain accurate records of sales, bookings, and customer interactions.
• Support retail stock control, including stocktakes and ordering.
• Work closely with Pool Crew, swim teachers, and management to ensure seamless service delivery.
• Reports to the Aquatics Operations Manager.

Skills

Customer service

Communication

Team player

Problem solving

First Aid

Job description

Closing Date: 02/10/2026

Job Type: Permanent - Part Time

Location: Cromwell

Job Category: Customer Service

We have a need for dedicated front desk coverage during the week at Cromwell Pool. This role is the first point of contact for patrons, working Monday to Friday, 9:00am-2:45pm, and plays a key part in delivering a warm, professional customer experience while supporting the smooth day-to-day operation of the facility.

Job Description

Key Responsibilities

• Provide a welcoming and professional experience for all customers
• Assist patrons with enquiries about aquatic programmes, memberships, and facility services
• Answer phone calls, emails, and in-person queries in a timely and professional manner
• Handle cash, EFTPOS, and other transactions in line with financial procedures
• Maintain accurate records of sales, bookings, and customer interactions
• Support retail stock control, including stocktakes and ordering
• Work closely with Pool Crew, swim teachers, and management to ensure seamless service delivery
• Reports to the Aquatics Operations Manager

Desired Skills And Experience

About you:

• A high level of customer engagement and communication skills
• Ability to work well within a team environment
• Previous experience in customer service or office administration
• Strong problem-solving skills and adaptability
• Current First Aid Certificate, or willingness to obtain one within four weeks of employment
• Friendly, professional, and well-presented, with a positive attitude and sense of initiative

Benefits

• Dog friendly workplace
• An active social club
• Learning and development opportunities
• Supportive team culture
• Wellbeing programme
• Additional leave

About Us

Here at Central Otago District Council, we are a team with a common goal - to make a meaningful impact on our community and shaping the future of this remarkable region. Joining CODC means more than just finding a new workplace; it's about becoming a part of a network of forward-thinking individuals who are passionate about creating a positive and enjoyable work environment every day.

As a values-based organisation, we centre our work on our whakataukī: "Me manaaki tētahi ki tētahi, me pakihiwitahi te tū - kia haere tahi ai tātou" - Respect each other, stand shoulder to shoulder - So that we may travel on this journey together.

Any enquiries about this role please email: [e-mail]