AI-Driven Communications Workflow Manager

Woolworths Group New Zealand; Auckland; Hybrid; NZD 90,000 - 125,000; Full time

Job summary

Woolworths Group New Zealand seeks a communications professional to drive end-to-end workflows using AI and automation. You will map current processes, reduce manual steps, and implement targeted, data-driven messaging for store and support teams.

Responsibilities include leveraging generative AI for content planning, auto-summaries, and personalised updates, while collaborating across departments to maximize engagement and value.

Qualifications

• Proven experience in an internal communications role, preferably in retail or grocery.
• Strong background in process redesign, BPMN, root-cause analysis, and requirements translation.
• Practical understanding of generative AI and data-informed communications strategy.

Responsibilities

• Develop and optimize end-to-end communication workflows using AI and automation.
• Map existing processes to reduce manual steps and improve efficiency.
• Leverage AI tools for content planning, summarisation, and personalised updates.
• Collaborate with operations and communications teams to scale innovative solutions.

Skills

Internal communications

Process redesign

Business analysis

Generative AI

Data analytics

Stakeholder management

Tools

Salesforce

UKG Pro

Job description

Woolworths Group New Zealand seeks a communications professional to drive end-to-end workflows using AI and automation. You will map current processes, reduce manual steps, and implement targeted, data-driven messaging for store and support teams.

Responsibilities include leveraging generative AI for content planning, auto-summaries, and personalised updates, while collaborating across departments to maximize engagement and value.