Administrator Diabetes Eye Screening

Health New Zealand - Te Whatu Ora Te Tai Tokerau; Northland; On-site; NZD 32,000 - 39,000; Part time

Job summary

Health New Zealand - Te Whatu Ora Te Tai Tokerau in Whangārei is seeking a Lead Administrator for the Retinal Diabetes Eye Screening Service. The part-time role (0.9FTE, 36 hours/week) supports referrals, bookings, waitlists and clinic schedules to ensure timely screening across Te Tai Tokerau.

You will work with ophthalmic staff, nurses and primary care partners to maintain accurate patient records and equitable access, contributing to preventing vision loss and improving community health in

Qualifications

• Proven experience in an administrative, coordination or customer service role, with the ability to manage competing priorities and deadlines
• Strong database management and data entry skills, with experience maintaining accurate records and processing patient or customer information
• Advanced computer skills, including Microsoft Outlook, Word, Teams and Excel
• Excellent communication and interpersonal skills, with the ability to build positive relationships with patients, whānau, clinical teams, GP practices and community providers
• Understanding of Te Tiriti o Waitangi and a commitment to improving health outcomes for Māori and underserved populations

Responsibilities

• Provide high-level administrative coordination for the Retinal Diabetes Eye Screening Service across Northland, including managing referrals, bookings, waitlists, clinic schedules, recalls, reporting and patient communications
• Manage complex databases and ensure accurate patient information to prevent missed screenings
• Coordinate with ophthalmic photographers, nurses, clinicians, kaiawhina, primary care providers and whānau to support equitable access to screening services
• Ensure seamless movement of patients through the screening pathway and contribute to achieving excellent screening coverage across Te Tai Tokerau
• Assist with reporting and communications to enhance service efficiency and patient experience

Skills

Administrative coordination

Data entry

Customer service

Outlook

Word

Teams

Excel

Tools

Outlook

Word

Teams

Excel

Job description

Permanent, part-time role working 36-hours per week (0.9FTE) at Whangārei HospitalPlay a vital role in improving health outcomes by helping ensure people across Te Tai Tokerau receive timely diabetes eye screening and follow-up careJoin a passionate team committed to equity, innovation and patient-centred care, where your organisational skills will directly contribute to preventing vision loss and enhancing wellbeing for our communitiesHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Lead Administrator, you will provide high-level administrative coordination for the Retinal Diabetes Eye Screening Service across Northland. You will play a key role in ensuring patients move seamlessly through the screening pathway by managing referrals, bookings, waitlists, clinic schedules, recalls, reporting and patient communications.This is much more than a traditional administration role. Youll work closely with ophthalmic photographers, nurses, clinicians, kaiawhina, primary care providers and whānau to support equitable access to screening services. Your ability to manage complex databases, coordinate busy clinic schedules and maintain accurate patient information will help ensure no eligible patient is missed while supporting the services goal of achieving excellent screening coverage across Te Tai Tokerau.

Click here to view the position description.

About the Team/Service/Location

The Retinal Diabetes Eye Screening Service is dedicated to reducing preventable vision loss through the early detection and management of diabetic eye disease. Our team works collaboratively across primary, community and hospital services to deliver accessible, patient-centre screening throughout Northland.Based in Whangārei, youll join a supportive and equity-focused team committed to improving health outcomes for Māori and underserved communities. Northland offers an exceptional lifestyle with stunning coastlines, strong communities and a relaxed pace of life.For more information on living and working in Northland click here

About you

• Proven experience in an administrative, coordination or customer service role, with the ability to manage competing priorities and deadlines
• Strong database management and data entry skills, with experience maintaining accurate records and processing patient or customer information
• Advanced computer skills, including Microsoft Outlook, Word, Teams and Excel
• Excellent communication and interpersonal skills, with the ability to build positive relationships with patients, whānau, clinical teams, GP practices and community providers
• Understanding of Te Tiriti o Waitangi and a commitment to improving health outcomes for Māori and underserved populations

Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

If you have any questions about the role, please contact Michelle Apetera at [e-mail] will review applications as received and may proceed with the recruitment process, before the closing date of this advert.