Lead Administrator for Diabetic Eye Screening & Equity Access

Health New Zealand - Te Whatu Ora Te Tai Tokerau; Northland; On-site; NZD 32,000 - 39,000; Part time

Job summary

Health New Zealand - Te Whatu Ora Te Tai Tokerau in Whangārei is seeking a Lead Administrator for the Retinal Diabetes Eye Screening Service. The part-time role (0.9FTE, 36 hours/week) supports referrals, bookings, waitlists and clinic schedules to ensure timely screening across Te Tai Tokerau.

You will work with ophthalmic staff, nurses and primary care partners to maintain accurate patient records and equitable access, contributing to preventing vision loss and improving community health in

Qualifications

• Proven experience in an administrative, coordination or customer service role, with the ability to manage competing priorities and deadlines
• Strong database management and data entry skills, with experience maintaining accurate records and processing patient or customer information
• Advanced computer skills, including Microsoft Outlook, Word, Teams and Excel
• Excellent communication and interpersonal skills, with the ability to build positive relationships with patients, whānau, clinical teams, GP practices and community providers
• Understanding of Te Tiriti o Waitangi and a commitment to improving health outcomes for Māori and underserved populations

Responsibilities

• Provide high-level administrative coordination for the Retinal Diabetes Eye Screening Service across Northland, including managing referrals, bookings, waitlists, clinic schedules, recalls, reporting and patient communications
• Manage complex databases and ensure accurate patient information to prevent missed screenings
• Coordinate with ophthalmic photographers, nurses, clinicians, kaiawhina, primary care providers and whānau to support equitable access to screening services
• Ensure seamless movement of patients through the screening pathway and contribute to achieving excellent screening coverage across Te Tai Tokerau
• Assist with reporting and communications to enhance service efficiency and patient experience

Skills

Administrative coordination

Data entry

Customer service

Outlook

Word

Teams

Excel

Tools

Outlook

Word

Teams

Excel

Job description

Health New Zealand - Te Whatu Ora Te Tai Tokerau in Whangārei is seeking a Lead Administrator for the Retinal Diabetes Eye Screening Service. The part-time role (0.9FTE, 36 hours/week) supports referrals, bookings, waitlists and clinic schedules to ensure timely screening across Te Tai Tokerau.

You will work with ophthalmic staff, nurses and primary care partners to maintain accurate patient records and equitable access, contributing to preventing vision loss and improving community health in