Administration Assistant

Millbrook Country Club; Queenstown; On-site; NZD 56,000 - 63,000; Full time

Benefits offered by this job

Exclusive resort discounts

Learning & Development opportunities

Complimentary staff meals

Onsite parking

Social and wellbeing events

Daily travel allowance

Job summary

Millbrook Country Club in Queenstown is seeking an Administration Assistant to provide proactive support to Reservations and MICE teams. You will help manage reservations, financial processing, reporting, and system management to ensure Millbrook’s luxury service standards.

The role suits detail-oriented, organized individuals with strong Excel and PMS experience. Working in a fast-paced hospitality environment, you will handle rooming lists, pre-arrival admin, invoices and reports while

Qualifications

• Advanced Microsoft Office skills with Excel and systems capability.
• Strong financial acumen and numerical accuracy.
• Excellent organisational and time-management skills.
• Attention to detail and documentation.
• Strong written and verbal communication.
• Experience using hotel PMS systems such as Agilysys.
• Self-motivated, proactive and able to work independently.
• Ability to work in fast-paced luxury hospitality.

Responsibilities

• Provide administrative support to Reservations and MICE teams to ensure efficient day-to-day operations.
• Create, update and maintain reservation and group booking information, rooming lists and allocations.
• Coordinate pre-arrival administration, guest communications and booking preparation processes.
• Monitor and manage out-of-order room inventory and related system updates.
• Process invoices, deposits, commissions and payment records while assisting with account management and financial administration.
• Produce and distribute operational and financial reports while maintaining accurate records.

Skills

Excel

PMS systems

Financial acumen

Time management

Attention to detail

Communication skills

Independent worker

Hospitality experience

Tools

Agilysys PMS

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Millbrook Country Club – Queenstown, South Island

Proudly Awarded New Zealand’s LeadingHotel at the 2025 World Travel Awards and New Zealand’s Best Incentive Hotel at the 2025 World MICE Awards.

Our work ethos is nurturing andsupportive. We are the Millbrook family and take great pride in being one ofNew Zealand's best places to work.

Overview

Millbrook Resort is New Zealand's leadinglifestyle resort, renowned for delivering exceptional guest experiences andworld-class hospitality.

As our Administration Assistant, you willprovide proactive administrative support to our Reservations and MICE teams,helping to ensure the efficient day-to-day operation of these functions. Thisrole is ideal for someone who enjoys working behind the scenes, managinginformation with accuracy, and supporting a team through strong organisationand attention to detail.

Working closely with team members acrossthe business, you will assist with reservations administration, financialprocessing, reporting and system management, contributing to the seamlessdelivery of Millbrook's luxury service standards.

What will your day look like?

• Providingadministrative support to the Reservations and MICE teams to ensure efficient day-to-day operations
• Creating,updating and maintaining reservation and group booking information,rooming lists and accommodation allocations
• Coordinatingpre-arrival administration, guest communications and booking preparationprocesses
• Monitoring andmanaging out-of-order room inventory and related system updates.
• Processinginvoices, deposits, commissions and payment records while assisting withaccount management and financial administration
• Producing anddistributing operational and financial reports while maintaining accuraterecords and documentation.
• Cross-checkingfinancial documentation to ensure accuracy and minimise revenue leakage.
• Identifyingdiscrepancies, investigating anomalies and escalating issues whererequired.
• Supportingcontinuous improvement initiatives, reporting accuracy and administrativeefficiencies across the department

What makes you right for the role?

• AdvancedMicrosoft Office skills, particularly Excel, with strong systemscapability
• Strong financialacumen, numerical accuracy and reporting skills
• Exceptionalorganisational and time-management skills, with the ability to managemultiple priorities simultaneously
• Excellentattention to detail and a commitment to maintaining accurate informationand documentation
• Strong writtenand verbal communication skills
• Experience usinghotel PMS systems would be advantageous, with Agilysys experience highlyregarded
• You areself-motivated, proactive and able to work independently whilecontributing positively as part of a team
• You thrive in a fast-paced environment and are passionate about delivering exceptionaladministrative support

Location: Arrowtown, Queenstown
Hours: Full time permanent, 40 hours per week guaranteed
Pay banding: $56,000 - $63,000 gross per annum

Life at Millbrook

We believe our people are our greatestasset and love recognising and rewarding our team. We actively support yourgrowth and development within hospitality. When you join our team, you willenjoy a range of benefits, including:

• Exclusivediscounts on resort products and services
• DedicatedLearning & Development opportunities
• Complimentarystaff meals every day and free onsite parking
• Social andwellbeing events, staff parties and more
• A daily travelallowance if you live more than 25km from the resort

If you're looking for an opportunity tocombine your administration, organisation and analytical skills whilesupporting a high-performing team in a luxury hospitality environment, we'dlove to hear from you.