Reservations Sales Agent (Flexible)

Millbrook Resort; Arrowtown; Hybrid; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Free onsite parking

Staff meals

Travel allowance

Training & development

Discounts on golf & accommodation

Job summary

Millbrook Resort in Arrowtown, NZ, seeks a Reservations Sales Agent to maximise room revenue while delivering a five-star guest experience. The role involves handling calls and emails, supporting the reservations team, and maintaining high standards in a busy office.

We welcome candidates with hospitality reservations experience, strong communication skills, and a proactive sales mindset to join our five-star team at Millbrook Resort.

Qualifications

• Experience in hospitality reservations preferred.
• Agilysys reservations system highly desirable.
• Strong communication and customer-service skills.

Responsibilities

• Maximise revenue and profitability of room sales.
• Deliver a superior guest experience for all callers and emails.
• Assist Reservations team to meet and exceed sales targets.
• Maintain accuracy and timely responses in a busy office.

Skills

Agilysys system

Sales focus

Attention to detail

Time management

Communication skills

Guest service

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Millbrook Resort – Arrowtown, South Island

We have a unique opportunityto join or Reservations Team in either a part-time, full-time, fixed-term orpermanent capacity!

Proudly Awarded NewZealand’s Leading Resort at the 2025 World Travel Awards.

Our work ethos is nurturing and supportive. We are theMillbrook family and take great pride being one of New Zealand’s best places towork.

Overview

Set on 650 acres of lush green fairways, rollinghills and gentle streams, Millbrook Resort is an internationally acclaimed,luxury lifestyle resort, and we are proud to be an employer of choice withinNew Zealand.

We seek a reservationsspecialist like yourself who is passionate about the guest experience to comeand join our five-star team!

TheRole

We have an extensiverange of luxury accommodation and experience at Millbrook Resort, the purposeof the role is to maximise revenue and profitability of the room sales, coupledwith delivering a superior guest experience and assisting the reservations teamwith meeting and exceeding sales targets. We are looking for someone with theability to work efficiently in a busy office environment and has a passion fordeliving unique and memorable guest experiences. We are a collaborative team, delivering a high-endbespoke reservation service, which requires strong communication andinterpersonal skills both over the phone and via email.

What does your Officelook like?

A day in the life of aReservations Sales Agent starts with a team brief to communicate tasks and aplan for the day. The phone line is livefrom 9am to 5pm every day and is busy throughout the day, our Reservations SalesAgents are ready and prepared to take these calls as they come in and provide afive-star guest experience to all callers. The inbox is also busy with guestenquiries for new reservations, assistance with existing reservations and internalenquiries – all of which are replied to within a 24-hour time frame to upholdour five-star guest service experience. In between guest interactions there areprojects and reports that are worked on and developed.

SuccessProfile

• Experience with Agilysys reservationssystem is highly desirable
• Outstanding administration skill set, aswell as a strong sales focus with a proactive approach
• High level of attention to detail andexceptional time management and multitasking skills
• Excellent communication skills, coupledwith a “can do” attitude
• Passion for service delivery at a five-starlevel
• Maturity, initiative and confidence – abilityto work in a challenging environment
• Flexible to work weekends and publicholidays
• Enjoys working within a small team,and thrives working under pressure to meet tight deadlines

Location:

Arrowtown, Queenstown

Hours:

We are opento considering both full-time and part-time applicants, with fixed-term andpermanent opportunities available for the right candidate

Lifeat Millbrook

At Millbrook, webelieve our people are our greatest asset. We are committed to creating aworkplace where you feel supported, valued, and able to grow your career.

As part of our team,you wll enjoy:

• Free onsite parking
• Complimentary staff meals
• Daily travel allowance (for team members livingmore than 25km away)
• Ongoing training and development opportunities
• Discounts on golf, accommodation, food, andbeverage
• A friendly, inclusive team environment

If you are passionateabout customer service, enjoy building relationships and thrive in a fast-pacedenvironment, we would love to hear from you.