Account Manager

Full Time; Lower Hutt; On-site; NZD 65,000 - 85,000; Full time

Job summary

Argus Fire Protection in Wellington is seeking an organised account management professional to manage a portfolio of assigned clients and sites, working with our Senior Key Account Manager to support larger strategic accounts.

You will build relationships, coordinate with operations, and prepare reports while monitoring service delivery and invoicing. This role offers a pathway to more senior account management and broader portfolio exposure.

Qualifications

• Experience in account management, customer service or sales coordination.
• Highly organised and able to prioritise competing demands.
• Strong written and verbal communication skills.
• Commercial awareness and interest in service businesses.

Responsibilities

• Build and maintain positive client relationships.
• Coordinate client requirements with operational teams.
• Prepare monthly reports, meeting agendas, minutes, and action registers.
• Monitor service delivery, invoicing, and contractual requirements.
• Maintain accurate account and asset information.
• Assist with reviews, renewals, proposals and new-site onboarding.
• Identify opportunities to strengthen and grow existing client relationships.
• Support the Senior Key Account Manager across the wider portfolio.

Skills

Client relationships

Organisation

Attention to detail

Written and verbal communication

Ownership with guidance

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Build your account management career with an established New Zealand business

• Own client relationships and develop your commercial skills
• Learn from experienced Key Account professionals
• Develop your career in account management with a clear growth pathway

This is an opportunity for an organised, relationship-focused person to build a career in account management while working with some of New Zealand's leading organisations.

You'll manage a portfolio of assigned clients and sites, taking responsibility for their day-to-day account needs. At the same time, you'll work closely with our Senior Key Account Manager, supporting the delivery and development of larger strategic accounts.

The role

You'll be involved in a broad range of account management activities, including:

• Building and maintaining positive client relationships
• Coordinating client requirements with our operational teams
• Preparing monthly reports, meeting agendas, minutes and action registers
• Monitoring service delivery, invoicing and contractual requirements
• Maintaining accurate account and asset information
• Assisting with customer reviews, renewals, proposals and new-site onboarding
• Identifying opportunities to strengthen and grow existing client relationships
• Supporting the Senior Key Account Manager across the wider portfolio

You'll have ownership of your assigned accounts, while having the support and guidance needed to progressively take on greater responsibility and more complex clients.

About you

You may already have some experience in account management, customer service, sales coordination or a similar client-facing role. More importantly, you'll be someone who:

• Builds genuine and professional working relationships
• Is highly organised and comfortable managing competing priorities
• Has strong attention to detail and follows actions through
• Communicates confidently with clients and internal teams
• Has exceptional written and verbal skills
• Takes ownership while knowing when to seek guidance or escalates
• Is commercially aware and interested in understanding how a service business operates
• Is keen to develop their account management and industry knowledge

Experience in fire protection, facilities management, building services or a related industry would be useful, but it is not essential. What matters is your ability to learn, bring people together and deliver a consistently high standard of service.

Why Argus?

Argus Fire Protection is an established New Zealand-owned business with a strong reputation and long-standing customer relationships.

This role offers a genuine pathway into more senior account management. You'll gain practical exposure to client relationships, account planning, reporting, commercial management, contracts, compliance and business growth, supported by experienced people across our Wellington and Key Accounts teams.

If you're ready to take ownership of your own client portfolio while developing the skills and experience to manage larger strategic accounts, we'd like to hear from you.