Account Manager: Growth Path in Client Partnerships

ARGUS FIRE SYSTEMS SERVICE LIMITED; Lower Hutt; On-site; NZD 55,000 - 85,000; Full time

Job summary

Argus Fire Protection in Wellington is seeking a motivated account management professional to own a portfolio of clients and sites, handling day-to-day account needs and supporting the Senior Key Account Manager. You will manage relationships and coordinate with operations to ensure service quality across a growing client base.

You will prepare monthly reports, assist with renewals and onboarding for new sites, and identify opportunities to strengthen existing relationships.

Qualifications

• Experience in account management, customer service, or sales coordination.
• Strong organisational skills and ability to prioritise.
• Excellent written and verbal communication abilities.
• Ability to build genuine, professional client relationships.
• Willingness to own tasks while seeking guidance when needed.
• Commercial awareness and interest in how a service business operates.

Responsibilities

• Build and maintain positive client relationships.
• Coordinate client requirements with the operational teams.
• Prepare monthly reports, meeting agendas, minutes and action registers.
• Monitor service delivery, invoicing and contractual requirements.
• Maintain accurate account and asset information.
• Assist with customer reviews, renewals, proposals and onboarding of new sites.
• Identify opportunities to strengthen and grow existing client relationships.
• Support the Senior Key Account Manager across the wider portfolio.

Skills

Account management

Customer service

Sales coordination

Client-facing

Job description

Argus Fire Protection in Wellington is seeking a motivated account management professional to own a portfolio of clients and sites, handling day-to-day account needs and supporting the Senior Key Account Manager. You will manage relationships and coordinate with operations to ensure service quality across a growing client base.

You will prepare monthly reports, assist with renewals and onboarding for new sites, and identify opportunities to strengthen existing relationships.