Key Account Manager

AssessAdvantage; New Zealand; On-site; NZD 90,000 - 150,000; Full time

Job summary

Argus Fire Protection in Hamilton is seeking an experienced relationship-focused professional to own the Waikato key client portfolio and drive long-term growth across New Zealand. You will manage a select portfolio of strategic clients, build strong relationships with key decision makers, and coordinate with branch and operations to ensure service delivery, quality and responsiveness.

This role offers autonomy, the support of experienced teams, and the opportunity to create lasting client

Qualifications

• Experience in Key Account Management, Account Management, or Client Relationship Management.
• Strong communication and stakeholder management skills.
• Commercial awareness and a customer-focused mindset.
• Ability to coordinate multiple priorities and build alignment across teams.
• Experience with service contracts, compliance environments, or operational service businesses.
• Strong planning, organisation and follow-through.
• Proactive, solutions-focused approach.
• Experience in fire protection or related industries is advantageous.

Responsibilities

• Take ownership of the Waikato Key Client portfolio and act as the primary account management contact.
• Manage and support a select portfolio of strategic clients across multiple regions.
• Develop and maintain Account Management Plans and Service Delivery Plans.
• Build strong relationships with key decision makers and client stakeholders.
• Lead client review meetings, reporting, and account planning activities.
• Work with branch and operational teams to ensure client expectations are understood and delivered.
• Monitor contract performance, service delivery, and client satisfaction.
• Identify and pursue organic growth opportunities across the portfolio.
• Ensure client information, reporting, and account records are maintained accurately.

Skills

Key Account Management

Relationship Management

Stakeholder Management

Commercial Awareness

Coordination & Planning

Communication Skills

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Own Waikato's Key Client Portfolio. Build Trusted Relationships. Drive Long-Term Growth.

Argus Fire Protection is one of New Zealand’s most trusted names in fire protection, with over 40 years of experience delivering excellence in fire system design, installation, and ongoing maintenance. We’re driven by a commitment to protecting people and property, and to building long-term partnerships that make a difference. Our mission is simple: to be the best in the business—and we’re looking for someone who shares that ambition.

We're looking for an experienced relationship-focused professional to take ownership of our Waikato key client portfolio while supporting a select number of strategic clients across New Zealand.

Based in Hamilton, you'll be responsible for some of our most important client relationships, ensuring commitments are delivered, communication is proactive, and opportunities for long-term partnerships are identified. Working closely with clients and operational teams, you'll help ensure Argus continues to deliver the service, quality and responsiveness our clients have come to expect.

What you'll be doing

• Take ownership of the Waikato Key Client portfolio and act as the primary account management contact.
• Manage and support a select portfolio of strategic clients operating across multiple regions.
• Develop and maintain Account Management Plans and Service Delivery Plans.
• Build strong relationships with key decision makers and client stakeholders.
• Lead client review meetings, reporting, and account planning activities.
• Work alongside branch and operational teams to ensure client expectations are understood and delivered.
• Monitor contract performance, service delivery, and client satisfaction.
• Identify and pursue organic growth opportunities across the portfolio.
• Ensure client information, reporting, and account records are maintained accurately.

Why this role is different

You’ll take ownership of a significant Waikato key client portfolio while also supporting a select number of strategic clients across New Zealand. This creates a unique opportunity to combine strong local relationships with broader business influence.

Working closely with clients, branch teams, and senior stakeholders, you'll play a key role in ensuring client expectations are understood, service commitments are delivered, and long-term partnerships continue to grow.

This is a role for someone who enjoys building trusted relationships, creating alignment between clients and operational teams, and making a genuine impact on client outcomes.

You’ll have the autonomy to manage your portfolio, the support of experienced operational teams, and the opportunity to contribute to the continued growth of both the Waikato business and the wider organisation.

About you

You're an experienced relationship manager who enjoys working with people, building trust, and creating long-term partnerships.

You’ll bring:

• Experience in Key Account Management, Account Management, or Client Relationship Management.
• Strong communication and stakeholder management skills.
• Commercial awareness and a customer-focused mindset.
• The ability to coordinate multiple priorities and build alignment across teams.
• Experience working with service contracts, compliance environments, or operational service businesses.
• Strong planning, organisation, and follow-through.
• A proactive, solutions-focused approach.
• Experience in fire protection, facilities management, compliance, property, construction, building services, or a related industry would be advantageous.