Account Manager

ARGUS FIRE SYSTEMS SERVICE LIMITED; Lower Hutt; On-site; NZD 55,000 - 85,000; Full time

Job summary

Argus Fire Protection in Wellington is seeking a motivated account management professional to own a portfolio of clients and sites, handling day-to-day account needs and supporting the Senior Key Account Manager. You will manage relationships and coordinate with operations to ensure service quality across a growing client base.

You will prepare monthly reports, assist with renewals and onboarding for new sites, and identify opportunities to strengthen existing relationships.

Qualifications

• Experience in account management, customer service, or sales coordination.
• Strong organisational skills and ability to prioritise.
• Excellent written and verbal communication abilities.
• Ability to build genuine, professional client relationships.
• Willingness to own tasks while seeking guidance when needed.
• Commercial awareness and interest in how a service business operates.

Responsibilities

• Build and maintain positive client relationships.
• Coordinate client requirements with the operational teams.
• Prepare monthly reports, meeting agendas, minutes and action registers.
• Monitor service delivery, invoicing and contractual requirements.
• Maintain accurate account and asset information.
• Assist with customer reviews, renewals, proposals and onboarding of new sites.
• Identify opportunities to strengthen and grow existing client relationships.
• Support the Senior Key Account Manager across the wider portfolio.

Skills

Account management

Customer service

Sales coordination

Client-facing

Job description

Build your account management career with an established New Zealand business

• Own client relationships and develop your commercial skills
• Learn from experienced Key Account professionals
• Develop your career in account management with a clear growth pathway

This is an opportunity for an organised, relationship-focused person to build a career in account management while working with some of New Zealand's leading organisations.

You'll manage a portfolio of assigned clients and sites, taking responsibility for their day-to-day account needs. At the same time, you'll work closely with our Senior Key Account Manager, supporting the delivery and development of larger strategic accounts.

The role

You’ll be involved in a broad range of account management activities, including:

• Building and maintaining positive client relationships
• Coordinating client requirements with our operational teams
• Preparing monthly reports, meeting agendas, minutes and action registers
• Monitoring service delivery, invoicing and contractual requirements
• Maintaining accurate account and asset information
• Assisting with customer reviews, renewals, proposals and new-site onboarding
• Identifying opportunities to strengthen and grow existing client relationships
• Supporting the Senior Key Account Manager across the wider portfolio

You’ll have ownership of your assigned accounts, while having the support and guidance needed to progressively take on greater responsibility and more complex clients.

About You

You may already have some experience in account management, customer service, sales coordination or a similar client-facing role. More importantly, you’ll be someone who:

• Builds genuine and professional working relationships
• Is highly organised and comfortable managing competing priorities
• Has strong attention to detail and follows actions through
• Communicates confidently with clients and internal teams
• Has exceptional written and verbal skills
• Takes ownership while knowing when to seek guidance or escalation
• Is commercially aware and interested in understanding how a service business operates
• Is keen to develop their account management and industry knowledge

Experience in fire protection, facilities management, building services or a related industry would be useful, but it is not essential. What matters is your ability to learn, bring people together and deliver a consistently high standard of service.

Why Argus?

Argus Fire Protection is an established New Zealand-owned business with a strong reputation and long-standing customer relationships.

This role offers a genuine pathway into more senior account management. You’ll gain practical exposure to client relationships, account planning, reporting, commercial management, contracts, compliance and business growth, supported by experienced people across our Wellington and Key Accounts teams.

If you’re ready to take ownership of your own client portfolio while developing the skills and experience to manage larger strategic accounts, we’d like to hear from you.