Account Manager

AssessAdvantage; New Zealand; On-site; NZD 65,000 - 90,000; Full time

Job summary

Argus Fire Protection, a trusted New Zealand-owned business, is seeking an organised account management professional to nurture client relationships across a portfolio of sites.

You will coordinate with operations, prepare reports, and support renewal and growth opportunities, while learning from the Senior Key Account Manager.

Experience in fire protection or facilities services helps, but the key is delivering high service standards and collaborating across Wellington and national clients.

Qualifications

• Experience in account management, customer service or sales coordination.
• Able to build professional relationships and manage priorities.
• Strong written and verbal communication.
• Commercial awareness and client-focused approach.

Responsibilities

• Building and maintaining positive client relationships.
• Coordinating client requirements with our operational teams.
• Preparing monthly reports, meeting agendas, minutes and action registers.
• Monitoring service delivery, invoicing and contractual requirements.
• Maintaining accurate account and asset information.
• Assisting with customer reviews, renewals, proposals and new-site onboarding.
• Identifying opportunities to strengthen and grow existing client relationships.
• Supporting the Senior Key Account Manager across the wider portfolio.

Skills

Client relationships

Organisation

Attention to detail

Communication

Account management

Job description

AssessAdvantage – Lower Hutt, North Island

Join a market leader and take your career to the next level.

Build your account management career with an established New Zealand business

Own client relationships and develop your commercial skills

Learn from experienced Key Account professionals

Develop your career in account management with a clear growth pathway

Argus Fire Protection is one of New Zealand’s most trusted names in fire protection, with over 40 years of experience delivering excellence in fire system design, installation, and ongoing maintenance. We’re driven by a commitment to protecting people and property, and to building long-term partnerships that make a difference. Our mission is simple: to be the best in the business—and we’re looking for someone who shares that ambition.

We have an opportunity for an organised, relationship-focused person to build a career in account management while working with some of New Zealand's leading organisations.

You’ll manage a portfolio of assigned clients and sites, taking responsibility for their day-to-day account needs. At the same time, you’ll work closely with our Senior Key Account Manager, supporting the delivery and development of larger strategic accounts.

The Role

You’ll be involved in a broad range of account management activities, including:

• Building and maintaining positive client relationships
• Coordinating client requirements with our operational teams
• Preparing monthly reports, meeting agendas, minutes and action registers
• Monitoring service delivery, invoicing and contractual requirements
• Maintaining accurate account and asset information
• Assisting with customer reviews, renewals, proposals and new-site onboarding
• Identifying opportunities to strengthen and grow existing client relationships
• Supporting the Senior Key Account Manager across the wider portfolio

About you

You may already have some experience in account management, customer service, sales coordination or a similar client-facing role. More importantly, you’ll be someone who:

• Builds genuine and professional working relationships
• Is highly organised and comfortable managing competing priorities
• Has strong attention to detail and follows actions through
• Communicates confidently with clients and internal teams
• Has exceptional written and verbal skills
• Takes ownership while knowing when to seek guidance or escal...
• Is commercially aware and interested in understanding how a service business operates
• Is keen to develop their account management and industry knowledge

Experience in fire protection, facilities management, building services or a related industry would be useful, but it is not essential. What matters is your ability to learn, bring people together and deliver a consistently high standard of service.

Why Argus?

Argus Fire Protection is an established New Zealand-owned business with a strong reputation and long-standing customer relationships.

This role offers a genuine pathway into more senior account management. You’ll gain practical exposure to client relationships, account planning, reporting, commercial management, contracts, compliance and business growth, supported by experienced people across our Wellington and Key Accounts teams.

If you’re ready to take ownership of your own client portfolio while developing the skills and experience to manage larger strategic accounts, we’d like to hear from you.