Key Account Manager

ARGUS FIRE SYSTEMS SERVICE LIMITED; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Job summary

ARGUS FIRE SYSTEMS SERVICE LIMITED in Hamilton is seeking an experienced relationship-focused professional to own the Waikato key client portfolio and support strategic clients across New Zealand. You will act as the primary account contact, build strong relationships with key stakeholders, lead review meetings, and ensure service commitments are delivered.

This role combines local client focus with broader organisational impact.

Qualifications

• Experience in Key Account or Client Relationship Management.
• Strong communication and stakeholder management skills.
• Commercial awareness with a customer-focused approach.
• Ability to coordinate priorities across multiple teams.
• Experience with service contracts or operational service environments.
• Strong planning, organisation and follow-through.
• Proactive, solutions-focused mindset.

Responsibilities

• Own the Waikato Key Client portfolio as the primary account contact.
• Support a select portfolio of strategic clients across New Zealand.
• Develop and maintain Account Management Plans and Service Delivery Plans.
• Build relationships with key decision makers and stakeholders.
• Lead client review meetings, reporting and account planning.
• Collaborate with branch and operational teams to meet client expectations.
• Monitor contract performance, service delivery and client satisfaction.
• Identify and pursue organic growth opportunities across the portfolio.
• Maintain client information, reporting and account records accurately.

Skills

Key Account Management

Client Relationship Management

Stakeholder management

Commercial awareness

Coordination across teams

Service contracts experience

Planning and organisation

Job description

Own Waikato's Key Client Portfolio. Build Relationships. Drive Long-Term Growth.

We're looking for an experienced relationship-focused professional to take ownership of our Waikato key client portfolio while supporting a select number of strategic clients across New Zealand.

Based in Hamilton, you'll be responsible for some of our most important client relationships, ensuring commitments are delivered, communication is proactive, and opportunities for long-term partnerships are identified. Working closely with clients and operational teams, you'll help ensure Argus continues to deliver the service, quality and responsiveness our clients have come to expect.

What You'll Be Doing

• Take ownership of the Waikato Key Client portfolio and act as the primary account management contact.
• Manage and support a select portfolio of strategic clients operating across multiple regions.
• Develop and maintain Account Management Plans and Service Delivery Plans.
• Build strong relationships with key decision makers and client stakeholders.
• Lead client review meetings, reporting and account planning activities.
• Work alongside branch and operational teams to ensure client expectations are understood and delivered.
• Monitor contract performance, service delivery and client satisfaction.
• Identify and pursue organic growth opportunities across the portfolio.
• Ensure client information, reporting and account records are maintained accurately.

Why this role is different

You’ll take ownership of a significant Waikato key client portfolio while also supporting a select number of strategic clients across New Zealand. This creates a unique opportunity to combine strong local relationships with broader business influence.

Working closely with clients, branch teams and senior stakeholders, you’ll play a key role in ensuring client expectations are understood, service commitments are delivered, and long-term partnerships continue to grow.

This is a role for someone who enjoys building trusted relationships, creating alignment between clients and operational teams, and making a genuine impact on client outcomes.

You’ll have the autonomy to manage your portfolio, the support of experienced operational teams, and the opportunity to contribute to the continued growth of both the Waikato business and the wider organisation.

About You

You’re an experienced relationship manager who enjoys working with people, building trust and creating long-term partnerships.

You’ll Bring

• Experience in Key Account Management, Account Management or Client Relationship Management.
• Strong communication and stakeholder management skills.
• Commercial awareness and a customer-focused mindset.
• The ability to coordinate multiple priorities and build alignment across teams.
• Experience working with service contracts, compliance environments or operational service businesses.
• Strong planning, organisation and follow-through.
• A proactive, solutions-focused approach.

Experience in fire protection, facilities management, compliance, property, construction, building services or a related industry would be advantageous.