Technical Support Specialist Customer Excellence · Stavanger ·

Easee; Stavanger; Hybrid; NOK 550,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Easee, a Norwegian technology company, is seeking a Technical Support Specialist in Stavanger to serve as the primary contact for Norwegian installers and customers, addressing technical issues and inquiries with a strong focus on customer satisfaction.

You will work within Customer Excellence, supporting inquiries via phone and email, building knowledge articles, and contributing to training and product improvements for the Norwegian market.

Qualifications

• Must have relevant vocational or technical education or equivalent practical experience.
• Strong troubleshooting and structured problem solving skills.
• Clear communication in Norwegian and English, written and spoken.

Responsibilities

• Serve as the main contact for Norwegian installers and customers, handling technical support questions.
• Respond to inquiries via phone and email using CRM, ensuring customer satisfaction.
• Assist with inspections and planning for housing, business, and parking facilities installing Easee charging systems.
• Contribute to training customers and partners and help expand the knowledge base.

Skills

Troubleshooting

Communication

Norwegian language

English language

Education

Vocational or technical education

Job description

Location: Norway
Reports to: Technical Support Manager
Language Requirements: Norwegian and English

The Opportunity

At Easee, we want to make life easier – for our partners, installers, and the customers who rely on our chargers every day. As our Technical Support Specialist, you'll become the main point of contact for Norwegian installers and customers, helping us understand their challenges and needs so we can make our customers the happiest in the world.

You’ll work at the heart of our Customer Excellence team — the everyday heroes for our partners, customers, and colleagues alike — handling technical support, training, and knowledge‑sharing across the Norwegian market.

What's in it for you

• Collaborate across borders with a passionate team that wants to make the world a better place
• Work for a company built on an inspirational, sustainable business culture
• Help shape the customer experience for the Norwegian market while working with innovative EV charging technology
• Contribute to a growing knowledge base and directly influence improvements to products, processes, and training

What you will do

You’ll be the main point of contact for our Norwegian installers and customers, providing technical support on errors, complaints, returns, installation questions, and other product‑related issues. You’ll respond to and register inquiries via phone and email using our CRM, following up to make sure customers and installers are satisfied, and you’ll help with inspections and planning for housing cooperatives, businesses, and parking facilities that want to install our charging systems. You’ll meet with electricians and dealers, represent Easee at conferences and events, and contribute to training customers and partners on our systems and products. You’ll also help build out our knowledge base through articles and guides, and contribute to shaping the culture within Customer Excellence and Easee as a whole.

Must-Haves

• Relevant vocational or technical education, or equivalent practical experience.
• Strong troubleshooting and structured problem‑solving skills.
• Good technical understanding and the ability to communicate clearly.
• Fluent in Norwegian and English, written and spoken.
• Customer‑focused, structured, curious, and solution‑oriented.

Nice‑to‑Haves

• Background as an electrician or similar technical trade.
• Experience in customer support, preferably within technology.
• Experience with electrical installation, EV charging, or related technology.
• Swedish or Danish language skills.

Core Outcomes

Short‑term

• Build strong knowledge of Easee products, systems, and support processes.
• Establish trusted relationships with Norwegian installers, partners, and end users.
• Deliver timely, accurate, customer‑focused support, and see inquiries through to resolution.

Long‑term

• Support continuous improvement across Customer Excellence by sharing recurring issues and customer insights with relevant internal teams.
• Contribute to high customer and partner satisfaction across the Norwegian market.
• Improve the quality and availability of troubleshooting guidance, knowledge articles, and training material.

Interview Process

• (30m) Recruiter Screen
• (30m) Hiring Manager Screen
• (60m) Hands‑on Challenge and Deep Dive

We request two professional references in our final round. We may conduct background checks if necessary.

Who we are

Easee is a Norwegian technology company with a clear purpose: Effortless Electrification for All.

We develop smart charging and energy solutions designed to make access to electrification simpler, smarter, and more scalable.

Our culture is built around three values:

Dare: We challenge assumptions and explore new possibilities.

Care: We support each other, our partners, and our customers.

Deliver: We take ownership and follow through on our commitments.

We believe great results come from ambitious people who care about each other, challenge the status quo, and take ownership.

What we offer

• A key role in developing Easee's next‑generation EV chargers
• The chance to work alongside some of the experts behind one of the world's best‑selling EV chargers
• Collaboration with skilled colleagues across hardware, software, and product
• A part in Easee's international expansion into new markets
• A modern company culture that values innovation, people, and fun
• Competitive salary and benefits package