Partner Support Specialist Customer Excellence · Stavanger ·

Easee; Stavanger; Hybrid; NOK 650,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Easee, a Norwegian green-tech company, is hiring a Partner Support Specialist in Stavanger to sit at the center of how we support our installer partners and maintain our chargers. You’ll be the primary contact for partners on technical and warranty matters, train and guide Support Providers, and help build structured workflows across partner support, warranty and integrations to scale our ecosystem.

This role offers real ownership, close cross-functional collaboration with Sales, Operations,

Qualifications

• Excellent collaboration skills to manage multiple partner relationships.
• Ability to balance reactive support with proactive process improvements.
• Strong problem-solving skills with attention to detail.
• Fluency in Norwegian and English is required.

Responsibilities

• Serve as the primary contact for partners on technical and warranty matters.
• Train and guide Support Providers to resolve issues independently.
• Build scalable workflows across partner support, warranty, and integrations to support ecosystem growth.
• Collaborate across partner support, warranty and integrations to improve the partner experience.

Skills

Partner relationship management

Cross-functional collaboration

Problem solving

Attention to detail

Fluent in Norwegian and English

Tools

OCPP

AMQP

API

Job description

Location: Stavanger

Reports to: Partner Support Manager

Language Requirements:Norwegian and English

The Opportunity

At Easee, we want to make life easier – for our partners and the people who support them. As our Partner Support Specialist, you'll sit at the center of how Easee supports the partners who install and maintain our chargers.

You'll be the primary point of contact for partners on technical and warranty matters, following up promptly on issues and requests. You'll train and guide Support Providers so they can resolve issues independently, handle inquiries and claims in line with established procedures, and build the structured workflows — across partner support, warranty, and integrations — that let our support ecosystem scale. Throughout, you'll keep improving the partner experience, informed by feedback and data.

What's in it for you

• Real ownership over how partner support and integrations work at Easee, not just a seat in the process
• A direct hand in shaping the partner experience as our ecosystem keeps growing
• Work with cutting-edge EV charging technology, at a company that's still moving fast
• A close-knit, cross-functional team — you'll work alongside Sales, Operations, Technical Support, Warranty & Service, Product, and Development

Must-Haves

• Strong collaboration skills and the ability to manage multiple partner relationships simultaneously.
• Ability to balance reactive support with proactive process improvements.
• Strong problem-solving skills and attention to detail.
• Fluent in Norwegian and English.

Nice-to-Have

• Support with integration-related inquiries (OCPP, AMQP, API).

Core Outcomes

Short-term

• Develop deep product knowledge and establish yourself as a product expert.
• Acquire the skills to support partners in delivering their own support, including training and guidance.
• Deliver reliable support across the full range of partner needs, spanning technical, operational, and product-related inquiries.

Long-term

• Contribute to a partner support structure that scales in line with Easee's growth.
• Strengthen partner satisfaction and build lasting relationships.
• Continuously improve integration and support processes, informed by feedback and data.

Interview Process

• (30m) Recruiter Screen
• (30m) Hiring Manager Screen
• (60m) Hands-On Challenge and Deep Dive

We request two professional references in our final round. We may conduct background checks if necessary.

Who we are

Easee is a Norwegian green-tech company making electrification effortless through smarter energy distribution and charging technology.

Our culture combines ambition, innovation, and collaboration – what we call: Dare, Care, Deliver. We hire on merit, and we welcome applicants of every background, gender, and nationality — we believe a well-rounded team benefits from a genuine mix of perspectives.

What we offer

• A key role in developing Easee's next-generation EV chargers
• The chance to work alongside some of the experts behind one of the world's best-selling EV chargers
• Collaboration with skilled colleagues across hardware, software, and product
• A part in Easee's international expansion into new markets
• A modern company culture that values innovation, people, and fun
• Competitive salary and benefits package