Support Systems Manager

Easee; Stavanger; On-site; NOK 1,100,000 - 1,500,000; Full time

Benefits offered by this job

Flexible working hours

Work from home option

Influence tech choices and platform策略

Job summary

Easee is seeking a Support Systems Manager to own and evolve the technical foundation behind our Customer Excellence team across Europe. The role blends hands-on work with strategic platform development, focusing on scalability, efficiency, and AI.

You will manage Zendesk and Talkdesk at the core, shaping integration workflows, automation, and data quality, while driving the long‑term strategy for our support technology.

Qualifications

• 3+ years administering CX or customer support platforms (Zendesk preferred).
• Experience with integrations, APIs, webhooks, and automation.
• Experience with data flows and master data management.
• Strong understanding of support processes and ITSM principles.

Responsibilities

• Own, administer, and continuously improve our support platforms.
• Build and improve workflows, integrations, webhooks, and automations.
• Explore and implement AI solutions including chatbots and Voice AI.
• Monitor platform performance, troubleshoot issues, and drive improvements.
• Improve data flows and data quality across support systems.
• Lead technical improvements from idea to implementation.
• Shaping long-term strategy for our support technology.

Skills

CX platforms

Integrations & APIs

Data flows & master data

ITSM processes

Tools

Zendesk

Talkdesk

Job description

Systems Manager for Electric Car Battery Charger company

At Easee, we want to make life easier – for our customers and the people supporting them. As our Support Systems Manager, you'll own and develop the technical foundation behind our Customer Excellence organization across Europe.

You’ll bridge business needs and technical solutions, managing our existing platforms while continuously improving how our systems, integrations, and automation support a growing organization.

The role combines hands‑on technical work with strategic platform development, with a strong focus on scalability, efficiency, and AI. If you enjoy technology, problem-solving, and continuous improvement, you'll have real freedom to make an impact.

What's in it for you

Shape the role and the solutions. You'll have real ownership and influence over our technology choices

Be at the forefront of technology. AI isn't a side project here, it's a core priority. You'll work with everything from AI chatbots and Voice AI to automating repetitive tasks - helping define how the support industry puts AI to use.

Own the strategy. You'll help define how our support systems develop and scale. Few roles give you this much direct influence over how an entire support organization operates.

The role is broad - and that's the point. The role combines hands‑on technical work with strategic thinking

What you will do

You'll be the go-to person for our support systems, with Zendesk and Talkdesk at the core.

Your responsibilities will include:

• Owning, administering, and continuously improving our support platforms


• Building and improving workflows, integrations, webhooks, and automations


• Exploring and implementing AI solutions, including chatbots and Voice AI


• Monitoring platform performance, troubleshooting issues, and driving improvements


• Improving data flows, data quality, and master data across our support systems


• Leading technical improvements from idea to implementation


• Shaping the long‑term strategy for our support technology

What you need to bring along

• 3+ years of experience administering CX, customer support, or similar platforms – ideally Zendesk


• Experience with integrations, APIs, webhooks, and automation


• Experience with data flows and master data


• Strong understanding of support processes and/or ITSM principles

Easee is a Norwegian green-tech company making electrification effortless through smarter energy distribution and charging technology.

Our culture combines ambition, innovation, and collaboration – what we call: Dare, Care, Deliver.

What we offer

• A key role in a company experiencing strong international growth


• A significant opportunity to influence technology choices and platform strategy


• Flexible working hours and the option to work from home


• An environment where you own your domain and build something lasting


• The chance to work at the cutting edge of technology (AI) and be at the forefront of your field

We believe you are

We're looking for someone who is always chasing improvements - you naturally spot inefficiencies and don't wait to be asked before fixing them. You have a structured mind and a genuine drive toward lean processes and clean system setups; you're not satisfied with something that merely works when it could work better.

Before you apply

Easee is growing and changing every day. We move fast, dare to dream big, and you'll sometimes need to take on different challenges along the way. Working at Easee can be challenging – but it will be filled with opportunity

• Kontaktperson: Jens