Partner Support Specialist

Easee; Stavanger; On-site; NOK 600,000 - 780,000; Full time

Job summary

Easee is seeking a Partner Support Specialist to be the go-to for helping partners solve issues and to build scalable workflows across our support ecosystem.

You will work at the intersection of partners, internal teams, and technology, training Support Providers to resolve issues independently while maintaining warranty and support processes. Fluent in Norwegian and English is required.

Qualifications

• Strong collaboration skills and the ability to manage multiple partner relationships simultaneously.
• Ability to balance reactive support with proactive process improvements.
• Strong problem-solving skills and attention to detail.
• Fluent in Norwegian and English.

Responsibilities

• Be the primary point of contact for partners on technical and warranty matters, with integrations know-how at the core.
• Train and guide Support Providers to resolve issues independently.
• Handle partner inquiries and warranty claims efficiently, following established procedures.
• Build and maintain structured workflows across partner support, warranty, and integration processes.
• Continuously improve the partner experience based on feedback and data.

Skills

Collaboration

Process improvement

Problem solving

Norwegian & English

Job description

Language Requirements:Norwegian and English

The Opportunity

At Easee, we want to make life easier – for our partners and the people who support them. As our Partner Support Specialist, you'll be the go-to person for helping partners solve problems fast and building the structured workflows that let our support ecosystem scale.

You'll work at the intersection of partners, internal teams, and technology — training Support Providers to solve issues independently, keeping warranty and support processes running smoothly, and continuously improving how we support the partners who install and maintain our chargers.

What's in it for you

Real ownership over how partner support and integrations work at Easee, not just a seat in the process

A direct hand in shaping the partner experience as our ecosystem keeps growing

Work with cutting-edge EV charging technology, at a company that's still moving fast

A close-knit, cross-functional team — you'll work alongside Sales, Operations, Technical Support, Warranty & Service, Product, and Development

What you will do

You'll be the primary point of contact for partners on technical and warranty matters, with integrations know-how at the core of what you do. You'll act as the main point of contact for partners, following up promptly on technical issues and warranty requests, and you'll train and guide Support Providers so they can resolve issues independently. You'll handle partner inquiries and warranty claims efficiently, in line with established procedures, while building and maintaining structured workflows across partner support, warranty, and integration processes. And you'll continuously look to improve the partner experience, informed by feedback and data.

Must-Haves

Strong collaboration skills and the ability to manage multiple partner relationships simultaneously.

Ability to balance reactive support with proactive process improvements.

Strong problem-solving skills and attention to detail.

Fluent in Norwegian and English.

Nice-to-Have

Support with integration-related inquiries (OCPP, AMQP, API).

Core Outcomes

Short-term

Develop deep product knowledge and establish yourself as a product expert.

Acquire the skills to support partners in delivering their own support, including training and guidance.

Deliver reliable support across the full range of partner needs, spanning technical, operational, and product-related inquiries.

Long-term

Contribute to a partner support structure that scales in line with Easee's growth.

Strengthen partner satisfaction and build lasting relationships.

Continuously improve integration and support processes, informed by feedback and data.

Interview Process

(60m) Hands-On Challenge and Deep Dive

Reference Checks

Who we are

Easee is a Norwegian green-tech company making electrification effortless through smarter energy distribution and charging technology.

Our culture combines ambition, innovation, and collaboration – what we call: Dare, Care, Deliver. We hire on merit, and we welcome applicants of every background, gender, and nationality — we believe a well-rounded team benefits from a genuine mix of perspectives.

What we offer

The chance to work alongside some of the experts behind one of the world's best-selling EV chargers

Collaboration with skilled colleagues across hardware, software, and product

A part in Easee's international expansion into new markets

A modern company culture that values innovation, people, and fun