Technical Customer Service Specialist

Eaton; Kristiansand; Remote; NOK 700,000 - 900,000; Full time

Job summary

Eaton is seeking a Technical Specialist to manage EX distribution systems for the Nordics, focusing on the Norwegian offshore market. You will coordinate SAP orders, provide technical support, and work with sales to identify opportunities, while ensuring timely delivery and compliant documentation.

Based in Norway with a fully remote setup, you will collaborate across departments to continuously improve service quality and product knowledge.

Qualifications

• Certificate in Electrical engineering or comparable electrical education.
• 5 years' relevant work experience.
• Broad understanding of EX electrical panels for hazardous applications.
• Excellent project management, communication, and problem-solving skills.
• Norwegian language skills required; strong English language skills (oral and written).

Responsibilities

• Specify and quote offers for EX distribution panels.
• Ensure all enquiries, quotations and orders follow internal processes and policies.
• Provide technical support to hazardous area electrical sector for specialist equipment.
• Support Field Sales in identifying sales opportunities through proactive Case Management.
• Collaborate with technical, quality and operations teams to resolve issues and deliver customer-approved solutions.
• Maintain SAP Master data and ensure orders reflect customer requirements for delivery and documentation.

Skills

Project management

Communication

Problem solving

Customer orientation

Multi-tasking

Education

Electrical engineering certificate

Tools

SAP

MS Office

MS Excel

CRM system

Job description

At Eaton, we are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Within our Global Energy Infrastructure Solutions (GEIS) business, the CEAG product line is a global leader in electrical equipment and solutions designed for hazardous and industrial environments.As a Technical Specialist you will be responsible for managing technical- and project inquiries of EX power distribution systems (ETO) and configured products for the Nordics region with focus on the Norwegian offshore market, supporting our Nordic customers and sales organization on technical issues, entering product orders in SAP as well as coordinating deliveries of products with our CEAG factories. In your future role as a Technical Specialist in our Customer Service department you will be provided with a clearly defined development plan .What you’ll do:Specifying and quoting offers for EX distribution panels.Ensure all enquiries, quotations and orders are conducted in accordance with internal processes and Eaton trade policies.Provide technical support to the hazardous area electrical sector for specialist equipment including control and distribution products.Support Field Sales with identifying Sales opportunities through pro-active Case ManagementWork in collaboration with key departments within the business such as technical, quality and operations to solve problems and provide customer approved solutions in adequate timescales with regard to both quality and delivery performance.Close collaboration with customers to serve their needs and keep them informed about current technologies and product releases.Standard report preparation and ensure SAP System and Master data is kept up to date and orders fully reflect the customer requirements regarding delivery and documentation.Identify and implement methods to continually improve departmental cycle and quality of output.Support other Eaton GEIS departments, like finance, logistics and customer support, when requestedQualifications:Certificate in Electrical engineering or comparable Electrical education5 years’ relevant work experienceSkills:Broad understanding of technology within the area of expertise (EX electrical panels for hazardous applications)Extensive experience in a customer-oriented job.Excellent Project Management, communication, and problem-solving skills.Norwegian language skills required, Strong English language skills (oral and written).Good computer skills (SAP, MS Office, MS Excel, CRM system)Highly effective communication skillsWell-organized, responsible, and ethicalA team player with high level of dedicationAbility to multi-task and prioritize work.What We Offer:Fully remote role based in Norway.Flexible working hours that support work-life balance.Career development opportunities within a global power management company.Exposure to innovative CEAG and GEIS technologies serving critical industrial and offshore applications.Inclusive and collaborative company culture focused on continuous learning and growth.Comprehensive employee insurance coverage and other insurance benefits.Attractive defined contribution pension plan.#LI-KK1All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.