Technical Customer Service Specialist

Eaton; Oslo; Remote; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Career development

Global exposure to CEAG/GEIS

Insurance benefits

Pension plan

Job summary

Eaton in Norway seeks a qualified professional to join our GEIS team as a specialist in EX electrical panels for hazardous environments. You will prepare offers, quote effectively, and ensure orders reflect customer requirements and internal policies.

You will provide technical support to the hazardous area electrical sector, collaborate with technical, quality and operations teams, and help Field Sales identify opportunities through proactive case management.

Qualifications

• Broad understanding of technology within the area of expertise (EX electrical panels for hazardous applications)
• Extensive experience in a customer-oriented job.
• Excellent Project Management, communication, and problem-solving skills.
• Norwegian language skills required, Strong English language skills (oral and written).
• Good computer skills (SAP, MS Office, MS Excel, CRM system)
• Highly effective communication skills
• Well-organized, responsible, and ethical
• A team player with high level of dedication
• Ability to multi-task and prioritize work.

Responsibilities

• Specify and quote offers for EX distribution panels.
• Ensure all enquiries, quotations and orders follow internal processes and Eaton trade policies.
• Provide technical support to the hazardous area electrical sector for specialist equipment including control and distribution products.
• Support Field Sales with identifying Sales opportunities through pro-active Case Management
• Collaborate with technical, quality and operations to solve problems and provide customer approved solutions in adequate timescales
• Maintain close collaboration with customers to keep them informed about current technologies and product releases.
• Prepare standard reports and keep SAP and Master data up to date reflecting customer requirements
• Identify and implement methods to improve departmental cycle and output quality
• Support other Eaton GEIS departments when requested

Skills

Electrical panels

Customer oriented

Project management

Communication

Problem solving

Norwegian language

English language

SAP

MS Office

MS Excel

CRM system

Excellent communication

Well-organized

Team player

Multi-tasking

Education

Certificate in Electrical engineering

Tools

SAP

MS Office

MS Excel

CRM system

Job description

At Eaton, we are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Within our Global Energy Infrastructure Solutions (GEIS) business, the CEAG product line is a global leader in electrical equipment and solutions designed for hazardous and industrial environments.

What You’ll Do

• Specifying and quoting offers for EX distribution panels.
• Ensure all enquiries, quotations and orders are conducted in accordance with internal processes and Eaton trade policies.
• Provide technical support to the hazardous area electrical sector for specialist equipment including control and distribution products.
• Support Field Sales with identifying Sales opportunities through pro-active Case Management
• Work in collaboration with key departments within the business such as technical, quality and operations to solve problems and provide customer approved solutions in adequate timescales with regard to both quality and delivery performance.
• Close collaboration with customers to serve their needs and keep them informed about current technologies and product releases.
• Standard report preparation and ensure SAP System and Master data is kept up to date and orders fully reflect the customer requirements regarding delivery and documentation.
• Identify and implement methods to continually improve departmental cycle and quality of output.
• Support other Eaton GEIS departments, like finance, logistics and customer support, when requested

Qualifications

• Certificate in Electrical engineering or comparable Electrical education
• 5 years’ relevant work experience

Skills

• Broad understanding of technology within the area of expertise (EX electrical panels for hazardous applications)
• Extensive experience in a customer-oriented job.
• Excellent Project Management, communication, and problem-solving skills.
• Norwegian language skills required, Strong English language skills (oral and written).
• Good computer skills (SAP, MS Office, MS Excel, CRM system)
• Highly effective communication skills
• Well-organized, responsible, and ethical
• A team player with high level of dedication
• Ability to multi-task and prioritize work.

What We Offer

• Fully remote role based in Norway.
• Flexible working hours that support work-life balance.
• Career development opportunities within a global power management company.
• Exposure to innovative CEAG and GEIS technologies serving critical industrial and offshore applications.
• Inclusive and collaborative company culture focused on continuous learning and growth.
• Comprehensive employee insurance coverage and other insurance benefits.
• Attractive defined contribution pension plan.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.