Eaton Job - Technical Customer Service Specialist

Eaton Electric AS

Oslo

Remote

NOK 60,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Flexible working hours

Career development opportunities

Comprehensive employee insurance

Defined contribution pension plan

Job summary

Eaton Electric AS is seeking a Technical Customer Service Specialist to manage technical inquiries of EX power distribution systems. This role supports the Nordic region, focusing on the Norwegian offshore market.

You will be responsible for entering product orders in SAP and coordinating deliveries. The position offers full remote work in Norway, flexible hours, and career development opportunities within a global company dedicated to improving quality of life through power management

Qualifications

Certificate in Electrical engineering or comparable Electrical education.
5 years of relevant work experience.

Responsibilities

Manage technical and project inquiries for EX power distribution systems.
Support Nordic customers and sales organizations on technical issues.
Enter product orders in SAP.
Coordinate deliveries of products with CEAG factories.
Provide technical support for hazardous area electrical sector.
Identify opportunities through pro-active Case Management.
Collaborate with departments to solve problems and provide solutions.
Keep SAP System and Master data updated.
Implement methods to improve departmental cycle and quality.

Skills

Technology understanding

Customer-oriented experience

Project Management

Communication skills

Problem-solving

Multi-tasking

Computer skills

Education

Certificate in Electrical engineering

Tools

SAP

MS Office

MS Excel

CRM system

Job description

Sektor Privat

Manage technical and project inquiries of EX power distribution systems, support Nordic customers, and enter product orders in SAP.

Certificate in Electrical engineering or comparable electrical education
5 years of relevant work experience
Understanding of EX electrical panels for hazardous applications
Good computer skills including SAP, MS Office, MS Excel, and CRM systems
Norwegian language skills and strong English skills
Fully remote role based in Norway
Comprehensive employee insurance coverage

Eaton Job - Technical Customer Service Specialist

At Eaton, we are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Within our Global Energy Infrastructure Solutions (GEIS) business, the CEAG product line is a global leader in electrical equipment and solutions designed for hazardous and industrial environments.

As a Technical Specialist you will be responsible for managing technical- and project inquiries of EX power distribution systems (ETO) and configured products for the Nordics region with focus on the Norwegian offshore market, supporting our Nordic customers and sales organization on technical issues, entering product orders in SAP as well as coordinating deliveries of products with our CEAG factories. In your future role as a Technical Specialist in our Customer Service department you will be provided with a clearly defined development plan.

What you’ll do:

Specifying and quoting offers for EX distribution panels.
Ensure all enquiries, quotations and orders are conducted in accordance with internal processes and Eaton trade policies.
Provide technical support to the hazardous area electrical sector for specialist equipment including control and distribution products.
Support Field Sales with identifying Sales opportunities through pro-active Case Management
Work in collaboration with key departments within the business such as technical, quality and operations to solve problems and provide customer approved solutions in adequate timescales with regard to both quality and delivery performance.
Close collaboration with customers to serve their needs and keep them informed about current technologies and product releases.
Standard report preparation and ensure SAP System and Master data is kept up to date and orders fully reflect the customer requirements regarding delivery and documentation.
Identify and implement methods to continually improve departmental cycle and quality of output.
Support other Eaton GEIS departments, like finance, logistics and customer support, when requested

Qualifications:

Certificate in Electrical engineering or comparable Electrical education
5 years’ relevant work experience

Skills:

Broad understanding of technology within the area of expertise (EX electrical panels for hazardous applications)
Extensive experience in a customer-oriented job.
Excellent Project Management, communication, and problem-solving skills.
Norwegian language skills required, Strong English language skills (oral and written).
Good computer skills (SAP, MS Office, MS Excel, CRM system)
Highly effective communication skills
Well-organized, responsible, and ethical
A team player with high level of dedication
Ability to multi-task and prioritize work.

What We Offer:

Fully remote role based in Norway.
Flexible working hours that support work-life balance.
Career development opportunities within a global power management company.
Exposure to innovative CEAG and GEIS technologies serving critical industrial and offshore applications.
Inclusive and collaborative company culture focused on continuous learning and growth.
Comprehensive employee insurance coverage and other insurance benefits.
Attractive defined contribution pension plan.