Swedish-Speaking SaaS Tech Support Specialist | Hybrid

Documaster AS; Oslo; Hybrid; NOK 520,000 - 680,000; Full time

Benefits offered by this job

Hybrid work policy

Competitive salary and benefits

Pension and insurance

Job summary

Documaster AS is seeking a Technical Support Employee to be the primary contact for customers, guiding them through issues and resolutions. You will collaborate with support, customer success, and development teams to ensure high satisfaction for a Swedish-speaking market from our Oslo hybrid office.

The role involves troubleshooting, onboarding, and knowledge-base upkeep, with opportunities to influence product usability and customer experience. Prior SaaS support experience is preferred.

Qualifications

• 1–3 years of experience in technical customer support (SaaS or B2B software preferred).
• Fluency in Swedish and English (written and spoken).
• Hybrid work in Oslo with at least 1 day per week in the office.
• Relevant degree is a plus, hands-on experience matters more.

Responsibilities

• Respond to incoming support requests via ticketing systems, email, or phone promptly and professionally.
• Analyze, reproduce, and resolve technical or operational issues reported by users.
• Coordinate with development and product teams to escalate and fix complex issues or bugs.
• Maintain and update internal documentation, user guides, and FAQs.
• Assist end-users and admins in understanding product features and best practices.

Skills

Customer service

Structured problem solving

Technical support

Cloud-based software

Communication

Education

Relevant degree preferred

Tools

Ticketing systems

CRM software

Job description

Documaster AS is seeking a Technical Support Employee to be the primary contact for customers, guiding them through issues and resolutions. You will collaborate with support, customer success, and development teams to ensure high satisfaction for a Swedish-speaking market from our Oslo hybrid office.

The role involves troubleshooting, onboarding, and knowledge-base upkeep, with opportunities to influence product usability and customer experience. Prior SaaS support experience is preferred.