Senior Swedish Support Lead – Fintech Escalations

Two; Oslo; Hybrid; NOK 500,000 - 700,000; Full time

Benefits offered by this job

5000 NOK annual health/mental wellness

5000 NOK learning/training allowance

5000 NOK mobile phone support every 24

Employee equity scheme

Work abroad up to 30 days per year

Discounted meals at Oslo office

Job summary

Two is transforming B2B payments by delivering fast, simple payables and receivables for Nordic merchants. We seek an experienced Swedish-speaking support professional to own high-value inquiries, resolve complex cases, and elevate service quality across the global team.

You will communicate in Swedish and English, mentor junior agents, and collaborate with Operations, Product and Engineering to fix issues and improve processes. This role is based in Oslo with growth opportunities.

Qualifications

• Minimum 2 years of experience in a customer support role or equivalent aptitude.
• Native or fluent Swedish (written and spoken) and expert English (written and spoken).
• Ownership mentality with accountability and end-to-end issue resolution.
• Experience in fintech, SaaS, or B2B payment processing environments.

Responsibilities

• Serve as operational expert for key Swedish merchants and onboard support teams to new processes.
• Own Tier 2 escalations and complex B2B inquiries via chat and email.
• Provide clear, concise communication in Swedish and English, resolving difficult situations.
• Bridge Swedish customers with Operations, Product and Engineering to diagnose issues and ensure permanent fixes.
• Identify gaps in processes or documentation and lead improvements or automation initiatives.
• Mentor junior agents and contribute to the knowledge base.

Skills

Swedish language fluency

English language fluency

Customer support experience

Fintech/SaaS/B2B payments knowledge

Tools

Zendesk

Intercom

Job description

Two is transforming B2B payments by delivering fast, simple payables and receivables for Nordic merchants. We seek an experienced Swedish-speaking support professional to own high-value inquiries, resolve complex cases, and elevate service quality across the global team.

You will communicate in Swedish and English, mentor junior agents, and collaborate with Operations, Product and Engineering to fix issues and improve processes. This role is based in Oslo with growth opportunities.