Strategic Implementation & Customer Success Lead

Fieldnode; Oslo; On-site; NOK 900,000 - 1,300,000; Full time

Job summary

Fieldnode seeks an Implementation & Customer Success Lead to drive onboarding, value realization and long-term engagement with industrial and energy customers. You will oversee contract signatures through stable operations and evolve into a Customer Success Director, shaping scaling processes and customer outcomes.

Based in Norway with some travel for client meetings and industry events, the role combines hands-on delivery with strategic ownership at the intersection of industrial operations and

Qualifications

• Experience in industrial environments, preferably energy or asset-heavy industries.
• Strong ability to lead customers through complex operational and technical change.
• Experience coordinating cross-functional teams and defining processes.

Responsibilities

• Lead customer onboarding and implementation from contract signature to stable operations.
• Act as the primary customer contact during the implementation phase.
• Coordinate internal teams across product, commercial and operations.
• Translate customer needs into structured execution and playbooks.
• Manage transition from implementation to long-term customer success.
• Define KPIs, frameworks and operating models for customer success as the role scales.

Skills

Implementation leadership

Customer success

Industrial experience

Operations mindset

English fluency

Job description

Fieldnode seeks an Implementation & Customer Success Lead to drive onboarding, value realization and long-term engagement with industrial and energy customers. You will oversee contract signatures through stable operations and evolve into a Customer Success Director, shaping scaling processes and customer outcomes.

Based in Norway with some travel for client meetings and industry events, the role combines hands-on delivery with strategic ownership at the intersection of industrial operations and