Implementation & Customer Success Lead

Fieldnode; Oslo; On-site; NOK 900,000 - 1,300,000; Full time

Job summary

Fieldnode seeks an Implementation & Customer Success Lead to drive onboarding, value realization and long-term engagement with industrial and energy customers. You will oversee contract signatures through stable operations and evolve into a Customer Success Director, shaping scaling processes and customer outcomes.

Based in Norway with some travel for client meetings and industry events, the role combines hands-on delivery with strategic ownership at the intersection of industrial operations and

Qualifications

• Experience in industrial environments, preferably energy or asset-heavy industries.
• Strong ability to lead customers through complex operational and technical change.
• Experience coordinating cross-functional teams and defining processes.

Responsibilities

• Lead customer onboarding and implementation from contract signature to stable operations.
• Act as the primary customer contact during the implementation phase.
• Coordinate internal teams across product, commercial and operations.
• Translate customer needs into structured execution and playbooks.
• Manage transition from implementation to long-term customer success.
• Define KPIs, frameworks and operating models for customer success as the role scales.

Skills

Implementation leadership

Customer success

Industrial experience

Operations mindset

English fluency

Job description

Join the industrial transformation with Fieldnode!

Do you want to combine hands‑on implementation, operational understanding and long‑term customer ownership in a role where you help industrial and energy companies realize real, measurable value from digital supply chains?

Fieldnode is building its Customer Success function from the ground up and is now looking for an Implementation & Customer Success Lead to take a foundational role in this journey. You will lead customers from contract signature to stable operations, while owning long‑term success, value realization and strategic relationships.

You will operate at the intersection of industrial operations, digital platforms and customer transformation – ensuring customers adopt, scale and continuously realize value from Fieldnode.

About Fieldnode

Fieldnode enables industrial companies to move from fragmented spare parts processes to scalable, digital and resilient supply chains. We work closely with leading enterprises in the energy, manufacturing and heavy industry sectors to reduce downtime, increase resilience and industrialize on‑demand manufacturing.

In practical terms, speed matters. Today, Fieldnode delivers an average RFQ response time of 4 days and an average offered lead time of 10 days. For industrial organizations, this enables faster decisions, reduced operational risk and new scalable ways of working with distributed manufacturing.

As industry shifts toward more flexible, data‑driven supply chains, Fieldnode operates at the intersection of operational urgency and digital transformation.

The role

This is a foundational role at Fieldnode. You will combine hands‑on implementation leadership with long‑term ownership of customer success.

Initially, the role spans both Implementation Lead responsibilities and Customer Success Management. Over time, the role is expected to evolve into a Customer Success Director, defining structure, processes and leadership for customer success at scale.

As an Implementation Lead, you should

ensure that industrial and energy customers:

• Are successfully onboarded and implemented
• Achieve clear operational and business value from Fieldnode
• Continue, expand and deepen their engagement over time

Responsibilities – initial phase

• Lead customer onboarding and implementation from contract signature to stable operations
• Act as the primary customer contact during the implementation phase
• Coordinate internal teams across product, commercial and operations
• Translate complex industrial customer needs into structured execution
• Establish implementation playbooks, templates and best practices
• Manage the transition from implementation to long‑term customer success

Responsibilities – evolving over time

• Own customer satisfaction, retention and long‑term success
• Drive adoption, value realization and continuous improvement
• Define Customer Success KPIs, frameworks and operating models
• Act as a strategic partner to key industrial and energy customers
• Build and lead the Customer Success organization as Fieldnode scales

What we are looking for

• Experience from industrial environments, preferably energy or other asset‑heavy industries
• Background in operations, supply chain, maintenance, MRO, engineering or project management
• Understanding of spare parts data, BOMs, drawings, revisions or technical documentation
• Strong ability to lead customers through complex operational and technical change
• Comfortable working both hands‑on and at a strategic level
• Strong communication skills and confidence in senior customer dialogues
• Fluent in English, written and spoken
• The role is primarily based in Norway, with some business travel for client meetings and industry events.

Why is this role unique

• Foundational role shaping how Customer Success works at Fieldnode
• Rare combination of hands‑on delivery and strategic ownership
• Direct influence on product direction, commercial growth and customer outcomes
• Clear growth path toward Customer Success Director

Why join Fieldnode?

• Experienced and collaborative team with strong product and industry expertise
• Flat structure and transparent way of working, where your ideas matter
• A supportive environment where people can grow professionally and take real ownership
• The chance to help shape the future of industrial supply chains and customer success

Fieldnode is proud to be a transparent and equal opportunity workplace with strong professional growth opportunities. We believe in talent, ownership, and collaboration!