Nordic Mid-Market Customer Success Manager - Data-Driven Growth

Trintech

Oslo

On-site

NOK 700,000 - 1,100,000

Full time

14 days+

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Job summary

Trintech is seeking a Mid-Market Customer Success Manager to own a high-volume portfolio across the Nordics, spanning Sweden and Norway. You will drive onboarding, adoption, retention and expansion for 60+ commercial accounts using standardised playbooks and health signals.

You must be fluent in Norwegian and Swedish with English proficiency; experience with Gainsight and Salesforce is a plus. The role emphasizes structured, data-driven customer success at scale within a dynamic FinTech SaaS

Qualifications

1–2 years in Customer Success, account management, or client-facing SaaS.
Fluent in Norwegian and Swedish; English proficiency required.
Familiar with Gainsight and Salesforce; advantageous.

Responsibilities

Own onboarding, adoption, retention and expansion for 60+ Mid-Market accounts in Sweden and Norway.
Deploy standardized Success Plans and Playbooks at scale.
Run mid-market reviews connecting product usage to outcomes.
Manage account health in Gainsight / Pendo using segmentation and risk triggers.
Identify expansion opportunities with Sales across your book.
Build advocates: references, reviews, case studies across industries.
Serve as Voice of the Customer for the Commercial segment to Product and Sales.