Strategic Customer Delivery Lead

HP; Oslo; On-site; NOK 900,000 - 1,200,000; Full time

Job summary

HP is seeking a Customer Delivery Manager in Norway to lead trusted customer relationships and end-to-end service delivery within the Managed Services Delivery team. You will balance customer experience, performance, and commercial awareness while coordinating cross-functional teams and driving continuous improvement.

The role requires strong stakeholder management, English and Norwegian language skills, and a track record of delivering measurable outcomes in complex environments.

Qualifications

• A bachelor’s or graduate degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
• Typically 5–10 years of relevant experience in customer-facing service delivery, IT service management, managed services, business operations, customer success, or a related area.
• Experience working with enterprise customers and complex service environments.
• Experience coordinating multiple stakeholders and leading through influence across functions and regions.

Responsibilities

• Build and maintain trusted relationships with customer stakeholders at operational, management, and executive levels.
• Act as the primary contact for service delivery performance, governance, operational issues, and escalations.
• Lead regular service and business reviews, ensuring clear alignment on priorities, performance, risks, and improvement actions.
• Promote customer satisfaction through proactive communication, transparency, and effective issue management.
• Ensure contracted services are delivered in line with agreed service levels, quality standards, and customer expectations.
• Coordinate cross-functional and geographically distributed teams to enable seamless end-to-end service delivery.
• Lead the resolution of incidents, service requests, risks, and escalations, with clear ownership and follow-through.
• Monitor service health and performance trends, identify root causes, and drive corrective and preventive actions.
• Manage approved Requests for Change and support effective implementation of service or contractual changes.
• Identify opportunities to simplify delivery, improve efficiency, and strengthen customer outcomes.
• Lead continuous improvement and transformation initiatives across the service environment.
• Use service data, customer insight, and operational trends to move from reactive support towards proactive service management.
• Contribute to customer success plans and account roadmaps aligned with the customer’s business priorities.
• Monitor key performance indicators, costs, forecasts, risks, and delivery commitments.
• Identify cost drivers and contribute to recovery plans when needed.

Skills

Customer relationship

Stakeholder management

Communication

Problem solving

Ownership mindset

Remote teamwork

Education

Bachelor degree in IT/CS/Business or equivalent

Tools

ITIL/Six Sigma certification

Job description

HP is seeking a Customer Delivery Manager in Norway to lead trusted customer relationships and end-to-end service delivery within the Managed Services Delivery team. You will balance customer experience, performance, and commercial awareness while coordinating cross-functional teams and driving continuous improvement.

The role requires strong stakeholder management, English and Norwegian language skills, and a track record of delivering measurable outcomes in complex environments.