Store Supervisor – Oslo | Customer Service Lead

Carhartt WIP (Work In Progress); Oslo; On-site; NOK 420,000 - 550,000; Full time

Job summary

Carhartt WIP is opening a new store in Oslo and seeks a Supervisor to lead the customer-focused team. You will drive service standards, coach colleagues, and ensure a smooth store operation in line with brand goals.

Based in Oslo, fluent in Norwegian and English, you will oversee opening/closing, cash handling, and visual merchandising while upholding company policies and delivering exceptional shopper experiences. This is a full-time role requiring a proactive attitude and strong communication.

Qualifications

• Retail or service industry experience.
• Excellent communication skills.
• Fluent in Norwegian and English.
• Able to work well in a team.

Responsibilities

• Supervise the team to achieve high levels of customer service and performance.
• Ensure timely handling of customer queries.
• Maintain store presentation, cleanliness, visual merchandising.
• Responsible for opening/closing, cash handling, and relevant checklists.
• Ensure compliance with company policies across the store.
• Maintain open communication with other departments.

Skills

Customer service

Communication

Teamwork

Sales skills

Confidence

Customer base understanding

Job description

Carhartt WIP is opening a new store in Oslo and seeks a Supervisor to lead the customer-focused team. You will drive service standards, coach colleagues, and ensure a smooth store operation in line with brand goals.

Based in Oslo, fluent in Norwegian and English, you will oversee opening/closing, cash handling, and visual merchandising while upholding company policies and delivering exceptional shopper experiences. This is a full-time role requiring a proactive attitude and strong communication.