Socialboards Solutions Engineer - Customer Success

LeadDesk Oy

Oslo

Hybrid

NOK 476,000 - 556,000

Full time

14 days+

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Job summary

LeadDesk is seeking a Solution Engineer to join our Customer Success team in Oslo or Stockholm. You’ll be the first dedicated engineer for the Socialboards product, owning the technical side of complex customer projects and integrations.

You’ll work cross-functionally with Customer Success, Sales, Product, and Development, helping customers succeed with the platform while shaping its future through hands-on technical input and documentation.

Qualifications

Must have background in Customer Success, IT support, Project Management, or Solution Sales.
Strong ability to troubleshoot in production environments and collaborate with customers, support, and engineering teams.
Interest in analyzing technical issues across SaaS platforms and cloud-based solutions.
Experience working with integrations or technically complex customer environments.
Customer-centric approach with strong communication for technical and non-technical audiences.

Responsibilities

Own the technical side of complex customer projects and implementations for Socialboards.
Participate in customer onboarding and go-live processes where technical expertise is needed.
Collaborate cross-functionally with Customer Success, Sales, Product, and Development.
Support pre-sales processes with product expertise and technical input.
Assist customers with integrations and technical configurations; contribute to product roadmap discussions.
Build and maintain documentation and best practices.