Service Desk Pro: Client Success & Ops Liaison

Scalable Solutions; Time; On-site; NOK 506,129 - 674,839; Full time

Job summary

Scalable Solutions in Norway is looking for a dedicated client advocate who manages inquiries and resolves issues through effective communication. You will respond to clients and partners, providing explanations and fostering relationships based on their strategic objectives.

This role requires flexibility in task formulation, training, and analyzing operational data to enhance service delivery. Candidates should have over a year of experience in customer-facing roles and strong written English skills. Join us to make a difference!

Qualifications

• 1+ years in a customer-facing role.
• Good written English (B2-C1).

Responsibilities

• Respond promptly to inquiries and provide clear explanations of activities.
• Conduct negotiations and ensure effective communication.
• Assist in task formulation and train team members.
• Organize incoming information for consistency in service delivery.
• Analyze and present data related to service levels.
• Build long-term client relationships.

Skills

Customer-facing experience

Written English (B2-C1)

Job description

Scalable Solutions in Norway is looking for a dedicated client advocate who manages inquiries and resolves issues through effective communication. You will respond to clients and partners, providing explanations and fostering relationships based on their strategic objectives.

This role requires flexibility in task formulation, training, and analyzing operational data to enhance service delivery. Candidates should have over a year of experience in customer-facing roles and strong written English skills. Join us to make a difference!