IT Service Desk Associate — Growth in a Europe-wide Team

Dustin AB; Moss; Hybrid; NOK 420,000 - 540,000; Full time

Job summary

Dustin AB is hiring a Service Desk Representative in Moss, Norway. You will provide first-line technical support and assist customers across Europe with a focus on high-quality service and timely resolution.

The role requires fluency in English and Norwegian, willingness to learn, and collaboration with Delivery, Operations and Sales to meet SLA commitments. An anonymous recruitment process is described in the posting.

Qualifications

• Experience in customer service or support is advantageous.
• Willingness to learn new IT skills and technologies.
• Fluency in English and Norwegian required.

Responsibilities

• Provide first-line support to customers via phone and email.
• Troubleshoot technical issues and manage cases according to ITIL and SLA.
• Collaborate with Delivery, Operations and Sales to ensure a seamless support experience.

Skills

Customer service

IT troubleshooting

English

Norwegian

Tools

ITIL

Job description

Dustin AB is hiring a Service Desk Representative in Moss, Norway. You will provide first-line technical support and assist customers across Europe with a focus on high-quality service and timely resolution.

The role requires fluency in English and Norwegian, willingness to learn, and collaboration with Delivery, Operations and Sales to meet SLA commitments. An anonymous recruitment process is described in the posting.