Online Consultant — Client Success & Solutions

SummitLogic; Os; On-site; NOK 135,022 - 161,729; Full time

Job summary

SummitLogic is seeking a dedicated and experienced Online Consultant to join our team in Os, Norway. The ideal candidate will effectively communicate with clients through various online platforms, providing prompt and accurate responses to inquiries.

Responsibilities include offering professional advice, identifying sales opportunities, and ensuring consistent service delivery. Applicants should have a Bachelor's degree or equivalent experience, excellent communication skills, and strong problem-solving abilities.

Qualifications

• Proven experience as an Online Consultant or similar customer service role.
• Strong problem-solving skills and ability to think on your feet.
• Fluent in English; additional language skills are a plus.

Responsibilities

• Communicate with clients through online platforms such as email, chat, and video conferencing.
• Provide prompt and accurate responses to client inquiries.
• Offer professional advice and solutions to clients’ questions and concerns.
• Build strong relationships with clients by understanding their needs and providing personalized support.
• Identify potential sales opportunities and assist in closing deals.
• Stay up-to-date with industry trends and best practices.
• Collaborate with other team members for consistent service delivery.

Skills

Excellent communication skills

Proficient in online communication tools

Strong problem-solving skills

Ability to work independently and in a team

Fluent in English

Education

Bachelor's degree or equivalent experience

Job description

SummitLogic is seeking a dedicated and experienced Online Consultant to join our team in Os, Norway. The ideal candidate will effectively communicate with clients through various online platforms, providing prompt and accurate responses to inquiries.

Responsibilities include offering professional advice, identifying sales opportunities, and ensuring consistent service delivery. Applicants should have a Bachelor's degree or equivalent experience, excellent communication skills, and strong problem-solving abilities.