Online Consultant - Bergen: Expert Client Support

RemoteConnect; Bergen; On-site; NOK 81,000 - 110,000; Full time

Job summary

RemoteConnect in Bergen, Norway, is seeking an Online Consultant to provide expert advice and support to clients through email, chat, and social media channels. You will respond promptly, assess client needs, and deliver practical solutions while maintaining accurate records.

The role requires at least 2 years in customer service or consultancy, excellent written and verbal communication, and the ability to work both independently and in a team. English fluency is essential.

Qualifications

• Minimum of 2 years experience in a customer service or consultancy role.
• Excellent communication skills, both written and verbal.
• Proficient in using online communication tools such as email, chat, and social media.
• Ability to work independently as well as within a team.
• Fluency in English (additional languages are a plus).
• Must be able to work without accommodation in Bergen.

Responsibilities

• Provide prompt and professional responses to client inquiries through various online channels.
• Understand and assess client needs to provide suitable solutions and recommendations.
• Build strong relationships with clients by delivering excellent customer service.
• Stay up-to-date with industry trends and developments to effectively assist clients.
• Collaborate with other team members to improve processes and procedures for online support.
• Maintain accurate records of client interactions and follow-up as needed.

Skills

Customer service

Communication

Problem solving

English fluency

Independent work

Tools

Email

Chat tools

Social media

Job description

RemoteConnect in Bergen, Norway, is seeking an Online Consultant to provide expert advice and support to clients through email, chat, and social media channels. You will respond promptly, assess client needs, and deliver practical solutions while maintaining accurate records.

The role requires at least 2 years in customer service or consultancy, excellent written and verbal communication, and the ability to work both independently and in a team. English fluency is essential.