Resident Services Specialist (Permits & Customer Care)

Village of Riverside; Time; On-site; NOK 322,000 - 468,000; Full time

Benefits offered by this job

Pension

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Personal days

Sick days

Paid holidays

Job summary

Village of Riverside, IL seeks a Resident Services Representative (Full Time) to handle cash receipts, answer the main line, and greet the public while supporting building permit intake and workflow. The role requires excellent customer service, strong communication and organizational skills, and comfort with Outlook, Word, Teams and Excel; bilingual skills are preferred.

High School Diploma is required; municipal experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Previous municipal experience preferred.
• Bilingual skills preferred.
• Excellent customer service skills.

Responsibilities

• Enter cash receipts.
• Answer the Village main phone line.
• Greet the public.
• Building permit intake.
• Create reports.
• Schedule inspections.
• Manage building permit workflow.
• Interact with residents and contractors in person and over the phone.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Outlook

Word

Teams

Excel

Cash receipting

Building permit software

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Teams

Microsoft Excel

Cash receipting

Building permit software

Job description

Village of Riverside, IL seeks a Resident Services Representative (Full Time) to handle cash receipts, answer the main line, and greet the public while supporting building permit intake and workflow. The role requires excellent customer service, strong communication and organizational skills, and comfort with Outlook, Word, Teams and Excel; bilingual skills are preferred.

High School Diploma is required; municipal experience is preferred.