Resident Services Representative (Full Time)

Village of Riverside; Time; On-site; NOK 322,000 - 468,000; Full time

Benefits offered by this job

Pension

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Personal days

Sick days

Paid holidays

Job summary

Village of Riverside, IL seeks a Resident Services Representative (Full Time) to handle cash receipts, answer the main line, and greet the public while supporting building permit intake and workflow. The role requires excellent customer service, strong communication and organizational skills, and comfort with Outlook, Word, Teams and Excel; bilingual skills are preferred.

High School Diploma is required; municipal experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Previous municipal experience preferred.
• Bilingual skills preferred.
• Excellent customer service skills.

Responsibilities

• Enter cash receipts.
• Answer the Village main phone line.
• Greet the public.
• Building permit intake.
• Create reports.
• Schedule inspections.
• Manage building permit workflow.
• Interact with residents and contractors in person and over the phone.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Outlook

Word

Teams

Excel

Cash receipting

Building permit software

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Teams

Microsoft Excel

Cash receipting

Building permit software

Job description

Resident Services Representative (Full Time)

Grow with the Village of Riverside! Are you a recent graduate looking to start your career in local government or planning and development? Or perhaps you are already working and looking to utilize your customer service skills in a new field. The full-time Resident Services Representative position could be for you! With a generous benefits plan which includes a pension, this role represents an opportunity both for those with public sector experience and those looking to start their career in local government.

The Village of Riverside (pop. 9,200) is just 9 miles from downtown Chicago, located in close proximity to a BNSF Metra line, and is a National Historic Landmark Community designed by visionary landscape architect, Frederick Law Olmsted. The Resident Services Representative position reports to the Directors of Community Development and Finance and is responsible for performing administrative duties related to Village operations. Resident Services Representatives enter cash receipts, answer the Village main phone line, and greet the public. This position also performs building permit intake, creates reports, schedules inspections, and manages building permit workflow. This position regularly interacts with residents and contractors in person and over the phone.

Riverside is looking for an individual with excellent customer service skills who is quick to learn new processes and systems.

The successful individual will have excellent communication, interpersonal, and organizational skills and be comfortable using computers including Microsoft Outlook, Word, Teams, and Excel. Experience using cash receipting or building permit software is preferred but not required. Bilingual skills are preferred.

Minimum Requirements

• High School Diploma or equivalent;


• Previous municipal experience preferred.

Hourly Pay range: $25.12 to $36.52 per hour with starting rate dependent on experience. The Village of Riverside offers a generous benefit plan including medical, dental, vision, life insurance and the Illinois Municipal Retirement Fund pension; 10 days of paid vacation, 2 personal days, 12 sick days and 12 paid holidays.

The Village of Riverside is committed to compliance with the Americans with Disabilities Act and is an Equal Opportunity Employer. Diversity, Equity, and Inclusion are critical to the Village’s success. The Village seeks to recruit the most talented individuals from a diverse candidate pool and strongly encourages applications to be submitted from all genders, all races, all sexual orientations, people with disabilities, and Military Veterans.

Village of Riverside

27 Riverside Road

Riverside, IL 60546

Equal Opportunity Employer

Job Details Category Community Development Status Open Salary Hourly Pay: $25.12 to $36.52. Posted August 24, 2026 4:45 PM Closing Open Until Filled

Tools

• Download Application


• Email Resume

Get to Know Riverside! - https://www.riverside.il.us/GetToKnowRiverside