Operations Assistant/Coordinator, Cruise

Dmc Nordic Norway As Avd Bergen; Oslo fylke; Hybrid; NOK 420,000 - 560,000; Full time

Benefits offered by this job

Homeoffice

Travel opportunities

Job summary

DMC Nordic Norway is hiring an Operations Assistant/Coordinator for cruise operations in Norway. The role focuses on planning guest experiences, coordinating with clients and suppliers, and ensuring high service standards across destinations.

The ideal candidate travels for on-site oversight and guest support, with strong emphasis on accuracy and efficiency. Fluency in English is required; Norwegian is an advantage.

Qualifications

• Collaborative team player with a client- and supplier-facing mindset.
• Strong time management and the ability to prioritize multiple tasks under tight deadlines.
• Fluent English with Norwegian language skills considered an advantage.
• Background in tourism or cruise industry is preferred.
• Willingness to travel and work flexible hours including evenings and weekends.

Responsibilities

• Design, plan, and organize guest experiences across destinations throughout Norway.
• Serve as the primary liaison between clients, suppliers, and guests to ensure seamless communication.
• Travel to destinations to oversee on-site operations and guarantee service quality.
• Assist guests upon arrival and provide follow-up support to enhance their overall experience.
• Manage financial processes, including calculating rates and approving supplier invoices.

Skills

Fluent English

Norwegian language knowledge

Excel proficiency

Strong communication

Travel coordination

Customer service

Time management

Problem solving

Shore excursions experience

Tools

Excel

Job description

Operations Assistant/Coordinator, Cruise

Dmc Nordic Norway As Avd Bergen

DMC Nordic Norway is a renowned destination management company with locations in Bergen and Oslo. It specializes in delivering high-quality services for both cruise and non-cruise clients.We are seeking motivated and detail-oriented Operations Assistants/Coordinators to join our teams

Positive and service-oriented mindset, with a strong focus on guest satisfaction.

Highly structured and organized, ensuring smooth operations and efficient workflows.

Detail-focused and accurate, with strong attention to quality and precision.

Proactive and independent, able to take initiative and drive tasks forward.

Resourceful problem-solver, capable of finding effective solutions in dynamic situations.

Strong multitasking ability, managing multiple priorities simultaneously with ease.

Calm under pressure, able to think clearly, make sound decisions, and strategize effectively in stressful environments.

Solid financial awareness, with the ability to accurately calculate rates and responsibly review and approve supplier invoices.

Arbeidsoppgaver

Key Responsibilities:

• Design, plan, and organize guest experiences across destinations throughout Norway.

• Serve as the primary liaison between clients, suppliers, and guests to ensure seamless communication.

• Travel to destinations to oversee on-site operations and guarantee service quality.

• Assisting guests upon arrival and provide follow-up support to enhance their overall experience.

• Manage financial processes, including calculating rates and approving supplier invoices.

Professional Qualifications:

• Collaborative team player, eager to support colleagues and contribute to shared success.

• Excellent communication and problem-solving skills, with the ability to build strong relationships.

• Strong time management abilities, capable of prioritizing tasks and meeting tight deadlines.

• Proficiency in Microsoft Office, particularly Excel, with solid technical competence.

• Fluent English skills, both written and spoken; Norwegian language proficiency is an advantage.

• Geographical knowledge of Norway, ideally with extensive travel experience across the country.

• Background in tourism, with cruise industry experience (especially Shore Excursions or Purser roles) considered a strong asset.

• Willingness to travel, often at short notice, to oversee operations and guest experiences.

• Flexibility with working hours, including evenings, weekends, overtime, and occasional 24-hour availability when required.

What We Offer

Opportunity to work in the exciting cruise and travel industry

International and collaborative work environment

Career growth and professional development opportunities

Dynamic role with exposure to global travel operations

Homeoffice

Opportunity to travel to various cruise destinations and ports in Norway

Om bedriften

DMC Nordic Norway is a renowned destination management company with locations in Bergen and Oslo. It specializes in delivering high-quality services for both cruise and non-cruise clients. The company is dedicated to showcasing the beauty of Norway while maintaining a focus on environmental sustainability. By leveraging its extensive network of suppliers, partners, and official contacts, DMC Nordic Norway crafts unique and memorable experiences for clients. More details about the company can be found at our official website, www.dmc-nordic.com