Operations Assistant/Coordinator, Cruise

Office Coordinator; Oslo fylke; Hybrid; NOK 520,000 - 760,000; Full time

Benefits offered by this job

Hjemmekontor

Konkurransedyktig lønn

Pensjonsordning

Helseforsikring

Reise til cruisehavner

Job summary

DMC Nordic Norway søker en operasjonsassistent/koordinator for å støtte opp om gjesteopplevelser og daglige operasjoner i Norge. Rollen innebærer kontakt mellom kunder, leverandører og gjester, samt påkrevd reise til destinasjoner for å sikre servicekvalitet.

Du vil jobbe i et internasjonalt miljø, med mulighet for hjemmekontor og konkurransedyktig lønn. Forventet fleksible arbeidstider og reiseaktivitet som del av stillingen.

Qualifications

• Positiv og serviceinnstilt innstilling med fokus på gjestetilfredshet.
• Veldig strukturert og organisert, for å sikre smidige operasjoner og effektive workflower.
• Detaljorientert og nøyaktig, med fokus på kvalitet og presisjon.
• Proaktiv og selvstendig, evne til å ta initiativ og drive oppgaver frem.
• Ressurssterk problemløser, i stand til å finne effektive løsninger i varierende situasjoner.
• Sterk multitasking-evne, håndtere flere prioriteringer samtidig.
• Rolig under press, tenke klart og planlegge effektivt i stressede situasjoner.
• God finansiell forståelse, kunne beregne priser og godkjenne leverandørfakturaer.

Responsibilities

• Designe, planlegge og organisere gjesteopplevelser på tvers av destinasjoner i Norge.
• Være primær kontakt mellom kunder, leverandører og gjester for sømløs kommunikasjon.
• Reise til destinasjoner for å overvåke operasjoner og sikre servicekvalitet.
• Hjelpe gjester ved ankomst og yte oppfølging for å forbedre opplevelsen.
• Håndtere finansielle prosesser, inkludert prising og godkjenne leverandørfakturaer.

Skills

Positiv innstilling

Serviceorientert

Strukturert

Nøyaktig

Proaktiv

Problemløsning

Tidsstyring

Kundeservice

Stressmestring

Tools

Excel

Job description

DMC Nordic Norway is a renowned destination management company with locations in Bergen and Oslo. It specializes in delivering high-quality services for both cruise and non-cruise clients. We are seeking motivated and detail-oriented Operations Assistants/Coordinators to join our teams

Hva vi ser etter

Personal Qualifications:

• Positive and service-oriented mindset, with a strong focus on guest satisfaction.

• Highly structured and organized, ensuring smooth operations and efficient workflows.

• Detail-focused and accurate, with strong attention to quality and precision.

• Proactive and independent, able to take initiative and drive tasks forward.

• Resourceful problem-solver, capable of finding effective solutions in dynamic situations.

• Strong multitasking ability, managing multiple priorities simultaneously with ease.

• Calm under pressure, able to think clearly, make sound decisions, and strategize effectively in stressful environments.

• Solid financial awareness, with the ability to accurately calculate rates and responsibly review and approve supplier invoices.

Arbeidsoppgaver

Key Responsibilities:

• Design, plan, and organize guest experiences across destinations throughout Norway.

• Serve as the primary liaison between clients, suppliers, and guests to ensure seamless communication.

• Travel to destinations to oversee on-site operations and guarantee service quality.

• Assisting guests upon arrival and provide follow-up support to enhance their overall experience.

• Manage financial processes, including calculating rates and approving supplier invoices.

Professional Qualifications:

• Collaborative team player, eager to support colleagues and contribute to shared success.

• Excellent communication and problem-solving skills, with the ability to build strong relationships.

• Strong time management abilities, capable of prioritizing tasks and meeting tight deadlines.

• Proficiency in Microsoft Office, particularly Excel, with solid technical competence.

• Fluent English skills, both written and spoken; Norwegian language proficiency is an advantage.

• Geographical knowledge of Norway, ideally with extensive travel experience across the country.

• Background in tourism, with cruise industry experience (especially Shore Excursions or Purser roles) considered a strong asset.

• Willingness to travel, often at short notice, to oversee operations and guest experiences.

• Flexibility with working hours, including evenings, weekends, overtime, and occasional 24-hour availability when required.

Vi tilbyr

What We Offer

• Opportunity to work in the exciting cruise and travel industry

• International and collaborative work environment

• Career growth and professional development opportunities

• Dynamic role with exposure to global travel operations

• Homeoffice

• Competitive salary

• Excellent pension scheme

• Comprehensive health insurance

• Opportunity to travel to various cruise destinations and ports in Norway