Cruise Ops & Guest Experience Coordinator

Dmc Nordic Norway As Avd Bergen; Oslo fylke; Hybrid; NOK 420,000 - 560,000; Full time

Benefits offered by this job

Homeoffice

Travel opportunities

Job summary

DMC Nordic Norway is hiring an Operations Assistant/Coordinator for cruise operations in Norway. The role focuses on planning guest experiences, coordinating with clients and suppliers, and ensuring high service standards across destinations.

The ideal candidate travels for on-site oversight and guest support, with strong emphasis on accuracy and efficiency. Fluency in English is required; Norwegian is an advantage.

Qualifications

• Collaborative team player with a client- and supplier-facing mindset.
• Strong time management and the ability to prioritize multiple tasks under tight deadlines.
• Fluent English with Norwegian language skills considered an advantage.
• Background in tourism or cruise industry is preferred.
• Willingness to travel and work flexible hours including evenings and weekends.

Responsibilities

• Design, plan, and organize guest experiences across destinations throughout Norway.
• Serve as the primary liaison between clients, suppliers, and guests to ensure seamless communication.
• Travel to destinations to oversee on-site operations and guarantee service quality.
• Assist guests upon arrival and provide follow-up support to enhance their overall experience.
• Manage financial processes, including calculating rates and approving supplier invoices.

Skills

Fluent English

Norwegian language knowledge

Excel proficiency

Strong communication

Travel coordination

Customer service

Time management

Problem solving

Shore excursions experience

Tools

Excel

Job description

DMC Nordic Norway is hiring an Operations Assistant/Coordinator for cruise operations in Norway. The role focuses on planning guest experiences, coordinating with clients and suppliers, and ensuring high service standards across destinations.

The ideal candidate travels for on-site oversight and guest support, with strong emphasis on accuracy and efficiency. Fluency in English is required; Norwegian is an advantage.