Operations Assistant/Coordinator, Cruise

DMC Nordic Norway AS; Bergen; On-site; NOK 360,000 - 520,000; Full time

Job summary

DMC Nordic Norway is seeking an Operations Assistant/Coordinator for cruise operations based in Bergen and Oslo. You will coordinate guest experiences, liaise with suppliers, and oversee on-site activities to ensure flawless service for international cruise guests.

The role requires a valid Norwegian Class B driving license for Shore Excursion, fluent English, strong Excel skills, and willingness to travel with flexible hours, including evenings and weekends.

Qualifications

• Experience coordinating cruise guests and shore excursions.
• Willingness to travel across Norway.
• Excellent organizational and communication skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Design, plan, and organize guest experiences across destinations throughout Norway.
• Serve as primary liaison between clients, suppliers, and guests to ensure seamless communication.
• Travel to destinations to oversee on-site operations and guarantee service quality.
• Assist guests upon arrival and provide follow-up support to enhance their experience.
• Manage financial processes, including calculating rates and approving supplier invoices.

Skills

Fluent English

Norwegian language

Driver's license Class B

Tools

Microsoft Excel

Microsoft Office

Microsoft Outlook

Job description

Operations Assistant/Coordinator, Cruise

• Sektor Privat

Coordinate and deliver experiences for international cruise guests in Norway, managing planning, supplier liaison, and on-site operations.

• Driver's license valid in Norway (Class B) for the Shore Excursion team
• Fluent English skills, both written and spoken
• Proficiency in Microsoft Office, particularly Excel
• Willingness to travel and flexibility with working hours (including evenings, weekends, and overtime)
• 10-month contract with potential for long-term employment

Operations Assistant/Coordinator - Cruise ( Bergen and Oslo)

DMC Nordic Norway is a renowned destination management company with locations in Bergen and Oslo. It specializes in delivering high-quality services for both cruise and non-cruise clients. The company is dedicated to showcasing the beauty of Norway while maintaining a focus on environmental sustainability. By leveraging its extensive network of suppliers, partners, and official contacts, DMC Nordic Norway crafts unique and memorable experiences for clients. More details about the company can be found at our official website,www.dmc-nordic.com

We are seeking motivated and detail-oriented Operations Assistants/Coordinators to join our two separate teams: the Shore Excursion Team and the Turnaround (Pre- and Post-Cruise) Team, based in Bergen and Oslo. In these roles, you will work closely with colleagues within your respective team to coordinate and deliver exceptional experiences for international cruise guests exploring Norway.

Contract: 10 months (with potential for long-term employment)

Start Date: January 2026

Requirements:

Shore Excursion team: Driver's license valid in Norway (Class B) & Norwegian Personal ID Number (11 digits).

Turnaround (Pre- and Post-Cruise): Norwegian Personal ID Number (11 digits).

Key Responsibilities:

Design, plan, and organize guest experiences across destinations throughout Norway.

Serve as the primary liaison between clients, suppliers, and guests to ensure seamless communication.

Travel to destinations to oversee on-site operations and guarantee service quality.

Assisting guests upon arrival and provide follow-up support to enhance their overall experience.

Manage financial processes, including calculating rates and approving supplier invoices.

Personal Qualifications:

Positive and service-oriented mindset, with a strong focus on guest satisfaction.

Highly structured and organized, ensuring smooth operations and efficient workflows.

Detail-focused and accurate, with strong attention to quality and precision.

Proactive and independent, able to take initiative and drive tasks forward.

Resourceful problem-solver, capable of finding effective solutions in dynamic situations.

Strong multitasking ability, managing multiple priorities simultaneously with ease.

Calm under pressure, able to think clearly, make sound decisions, and strategize effectively in stressful environments.

Solid financial awareness, with the ability to accurately calculate rates and responsibly review and approve supplier invoices.

Professional Qualifications:

Collaborative team player, eager to support colleagues and contribute to shared success.

Excellent communication and problem-solving skills, with the ability to build strong relationships.

Strong time management abilities, capable of prioritizing tasks and meeting tight deadlines.

Proficiency in Microsoft Office, particularly Excel, with solid technical competence.

Fluent English skills, both written and spoken; Norwegian language proficiency is an advantage.

Geographical knowledge of Norway, ideally with extensive travel experience across the country.

Background in tourism, with cruise industry experience (especially Shore Excursions or Purser roles) considered a strong asset.

Willingness to travel, often at short notice, to oversee operations and guest experiences.

Flexibility with working hours, including evenings, weekends, overtime, and occasional 24-hour availability when required.

• Microsoft Excel
• Microsoft Office
• Microsoft Outlook

DMC-Nordic is a full scope destination management bureau with local offices in Denmark, Sweden, Norway, Estonia and Finland. At DMC Nordic we are passionate about creating an ever-evolving landscape of customized experiences for business events and high-end cruise experiences. We always observe the industry trends, so we can design programs and events that help to communicate clients' expectations through creative and inspiring experiences, making sure our solutions are locally relevant and meaningful for all visitors.