Concierge Coordinator

ShieldPro Protection; Oslo; On-site; NOK 137,000 - 164,000; Full time

Benefits offered by this job

Salary 1400$ monthly

Accommodation provided by hotel

Visa sponsorship

One-way ticket to Oslo

Job summary

The Concierge Coordinator position at ShieldPro Protection in Oslo, Norway, requires delivering exceptional guest service and managing front desk operations at a luxury hotel. You will greet guests, assist with check-in/check-out, respond to inquiries, and coordinate with other departments to meet guest needs with precision.

Ideal candidates have 2+ years in a luxury hotel concierge, strong English communication, and the ability to multitask while maintaining attention to detail in a dynamic

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Minimum 2 years in front desk or concierge at a luxury hotel.
• Excellent English communication; other languages a plus.
• Experience with reservation software.
• Strong customer-service orientation and attention to detail.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Handle inquiries, requests and complaints promptly and professionally.
• Coordinate with hotel departments to meet guest needs.
• Maintain accurate records of rooms, reservations, and guest info.
• Manage supplies and amenities inventory for guest rooms.
• Schedule and oversee concierge staff, create weekly rosters.
• Train new concierge staff on policies and procedures.
• Monitor daily expenses to help maintain budget.
• Collaborate with management to improve guest satisfaction.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Education

High school diploma

Bachelor's degree in hospitality

Tools

Reservation software

MS Office / computer skills

Job description

Concierge Coordinator

The Concierge Coordinator is responsible for providing exceptional customer service and managing the front desk operations at a luxury hotel in the bustling city of Oslo, Norway. This role requires strong interpersonal skills, organizational abilities, and a passion for hospitality. The ideal candidate will have previous experience in a similar role and the ability to handle multiple tasks with efficiency and grace.

Key Responsibilities:

• Greet guests upon arrival and assist with check-in/check-out processes
• Handle guest inquiries, requests, and complaints in a prompt and professional manner
• Coordinate with other hotel departments to ensure guest needs are met
• Maintain accurate records of room availability, reservations, and guest information
• Manage inventory of supplies and amenities for guest rooms
• Schedule and oversee the work of concierge staff members
• Create weekly schedules for concierge team based on occupancy levels
• Train new concierge staff members on hotel policies and procedures
• Monitor daily expenses to ensure budget is maintained
• Collaborate with hotel management to develop strategies for improving guest satisfaction

Requirements:

• High school diploma or equivalent required; bachelor's degree in hospitality or related field preferred
• Minimum of 2 years experience in a front desk or concierge role at a luxury hotel
• Excellent communication skills in English (knowledge of other languages is a plus)
• Proficient computer skills, including experience with reservation software
• Strong interpersonal skills and ability to provide exceptional customer service
• Ability to multitask efficiently while maintaining attention to detail
• Knowledge of local attractions, events, and services in Oslo
• Must be able to work flexible hours including nights, weekends, and holidays
• Must have legal authorization to work in Norway

We offer:

• A competitive salary of 1400$ per month
• Accommodation provided by the hotel
• Free visa sponsorship
• One-way ticket to Oslo

If you are a dedicated team player with a passion for providing excellent customer service, we encourage you to apply for the Concierge Coordinator position in Oslo. Join our dynamic team and be a part of creating unforgettable experiences for our guests.