Online consultant

Jing Hau; Bergen; Remote; NOK 163,000 - 195,000; Full time

Job summary

Jing Hau is seeking an Online Consultant for remote interaction with clients from Bergen and beyond. You will guide customers via email, chat, and video conferences, offering product information and tailored recommendations in English.

A fast-paced, client-focused role that requires visa eligibility for Bergen and flexibility across time zones. The role emphasizes virtual customer service, problem resolution, and proactive follow-up to ensure satisfaction.

Qualifications

• At least 2 years in online customer service or sales
• Excellent English written and verbal communication skills
• Strong knowledge of online communication tools and platforms
• Ability to multitask and prioritize tasks effectively
• Good understanding of customer psychology and ability to build rapport
• Wlexible schedule to accommodate different time zones (visa required)

Responsibilities

• Communicate with clients through online platforms to understand needs and provide solutions
• Provide product information, pricing, and availability to potential customers
• Assist customers with product selection and recommendations
• Resolve customer complaints or issues promptly and professionally
• Follow up to ensure customer satisfaction with services
• Stay updated on industry trends to provide accurate information

Skills

English proficiency

Customer communication

Multitasking

Rapport building

Tools

Email platforms

Chat tools

Video conferencing

Job description

Online consultant vacancy in Bergen Norway

Online consultant

Job Title: Online Consultant

We are seeking an experienced Online Consultant to join our team in Bergen. As an Online Consultant, you will be responsible for providing virtual support and guidance to clients through various communication channels, such as email, chat, and video conferencing.

Key Responsibilities

• Communicate with clients through different online platforms to understand their needs and provide suitable solutions
• Provide product information, pricing, and availability to potential customers
• Assist customers with product selection and make recommendations based on their requirements
• Resolve any customer complaints or issues in a timely and professional manner
• Follow up with customers to ensure their satisfaction with the provided services
• Stay updated on industry trends and advancements to provide accurate information to clients

Requirements

• Minimum of 2 years of experience in online customer service or sales role
• Excellent written and verbal communication skills in English (additional languages are a plus)
• Strong knowledge of online communication tools and platforms
• Ability to multitask and prioritize tasks effectively
• Good understanding of customer psychology and ability to build rapport with clients
• Flexible schedule to accommodate different time zones

Salary: 1700$ per month (negotiable based on experience)

This position is open for all nationalities. If you are passionate about delivering exceptional customer service in a virtual environment, then we would love to hear from you! Please note that this job requires owning valid work visa for Bergen.

This job has no reviews yet. You can be the first!