Online Consultant - Bergen, Norway

SteelAxis; Bergen; On-site; NOK 127,000 - 152,000; Full time

Benefits offered by this job

Visa sponsorship

Free Bergen trip

Career growth

Job summary

SteelAxis is seeking an Online Consultant to join our Bergen team. In this role, you will respond to customer inquiries via email, chat, and social platforms, troubleshoot issues, and recommend products to meet customer needs.

You will work with a friendly team, maintain records of interactions, and escalate complex cases when needed. English proficiency and strong communication are essential, with flexible hours including weekends.

Qualifications

• Experience in customer service or online consulting.
• Excellent written and verbal English communication.
• Familiarity with email, chat, and social platforms.
• Strong problem-solving with patience and empathy.
• Ability to work independently and in a team.
• Willingness to work flexible hours including weekends.

Responsibilities

• Respond to customer inquiries through email, chat, and social media platforms.
• Provide technical support for our products and services.
• Offer product recommendations based on customer needs and preferences.
• Maintain a positive and professional attitude towards customers at all times.
• Escalate any complex issues to the appropriate department for resolution.
• Keep accurate records of customer interactions and transactions.
• Collaborate with other team members to improve customer experience and satisfaction.

Skills

Customer service experience

English communication

Online platforms

Job description

Online consultant vacancy in Bergen Norway

Online Consultant - Bergen, Norway

We are seeking a motivated and experienced Online Consultant to join our team in Bergen, Norway. As an Online Consultant, you will be responsible for providing high-quality customer service and support through various online platforms. Your main duties will include responding to customer inquiries, troubleshooting technical issues, and providing product recommendations.

Responsibilities

• Respond to customer inquiries through email, chat, and social media platforms
• Provide technical support for our products and services
• Offer product recommendations based on customer needs and preferences
• Maintain a positive and professional attitude towards customers at all times
• Escalate any complex issues to the appropriate department for resolution
• Keep accurate records of customer interactions and transactions
• Collaborate with other team members to improve customer experience and satisfaction

Requirements

• Previous experience in a customer service or online consulting role
• Excellent communication skills in English (both written and verbal)
• Familiarity with various online platforms such as email, chat, and social media
• Strong problem-solving skills with the ability to handle difficult customers with patience and empathy
• Knowledge of our products and services is preferred but not required
• Ability to work independently as well as in a team environment
• Must be willing to work flexible hours including weekends if necessary

Benefits

• Competitive salary of 1300$ per month
• Free visa sponsorship
• Free ticket to Bergen
• Opportunity for career growth within the company

If you are passionate about providing exceptional customer service and have a strong understanding of online communication channels, then we want to hear from you!