Assistant General Manager

Oche; Norway; On-site; NOK 520,000 - 760,000; Full time

Benefits offered by this job

Discounts at venues globally

International career opportunities

Inclusive culture

Fast-paced environment

Job summary

OCHE Oslo, our flagship venue, seeks an energetic Assistant Manager to help deliver outstanding guest experiences, support bar, floor and gaming areas, and lead shifts during peak times.

You'll work with the General Manager as deputy when needed, motivate the team, resolve issues, and contribute to sales and guest satisfaction targets.

This hands-on leadership role offers opportunities to develop in a fast-paced international hospitality concept and be part of an energetic, diverse team.

Qualifications

• Leadership experience in high-volume hospitality
• Strong guest service background
• Ability to lead shifts and work alongside team
• Understand sales, staffing and cost control

Responsibilities

• Lead shifts and work with the team during service
• Welcome and serve guests and support all operations
• Ensure efficient operations and high service standards
• Motivate and develop employees
• Handle guest feedback and resolve issues promptly
• Support staffing, training, onboarding and scheduling
• Monitor quality, costs and procedures
• Ensure compliance with health, food safety and licensing
• Contribute to sales and guest-satisfaction targets
• Assist GM with planning, reporting and venue development

Job description

Welcome to OCHE Holding where hospitality, technology and social entertainment come together. We create unique experiences that bring people together through games, food, drinks and social energy.

OCHE is an international concept specialising in high-tech darts and shuffleboard, with venues in Oslo, Gothenburg, Amsterdam, London, Singapore, Melbourne and Brisbane.

OCHE Oslo is our flagship venue and the heart of our brand. We are now looking for an energetic, hands-on Assistant Manager to help us deliver outstanding guest experiences and strengthen our position as one of Oslo’s leading destinations for social gaming, events, food and drinks.

THE ROLE

As Assistant Manager, you will be a key member of the venue’s management team, working closely with the General Manager to ensure smooth operations, strong results and consistently high standards.

This is a fully hands-on role. You will work actively alongside the team during service welcoming and serving guests, supporting the bar, floor and gaming areas, and stepping in wherever needed. Much of your working time will be spent leading shifts and participating directly in service, particularly during evenings, weekends and peak trading periods.

You will lead by example, support and motivate the team, resolve operational challenges and help create a positive environment for both guests and employees. You will also act as the General Manager’s deputy when required.

Your responsibilities will include:

• Leading shifts and working alongside the team during service
• Welcoming and serving guests and supporting all operational areas as required
• Ensuring efficient operations and consistently high service standards
• Motivating, supporting and developing employees
• Handling guest feedback and resolving issues promptly
• Supporting staffing, training, onboarding and scheduling
• Monitoring quality, costs and operational procedures
• Ensuring compliance with health and safety, food safety and alcohol licensing requirements
• Contributing to sales, profitability and guest-satisfaction targets
• Supporting the General Manager with planning, reporting and venue development

WHO WE ARE LOOKING FOR

We are looking for a confident and engaged leader who enjoys being part of the action. You are comfortable leading a busy shift while rolling up your sleeves and working directly alongside the team.

You take ownership, remain calm under pressure and set a positive example. You are organised, solutions-focused and passionate about creating excellent experiences for guests and employees.

Ideally, you will:

• Have leadership experience from a restaurant, bar, hotel, events business or another high-volume hospitality environment
• Have strong practical experience in guest service
• Enjoy leading shifts and working directly alongside the team
• Understand sales, staffing and cost control

  The most important thing is that you bring the right leadership qualities, energy and willingness to learn and develop with us.

  WHAT WE OFFER

  • A key role at our flagship venue
  • Practical leadership and venue-management experience
  • Good development and international career opportunities
  • A strong, engaged and international team
  • A varied working environment with a fast pace and plenty of energy
  • Competitive terms and conditions
  • Discounts and benefits at our venues globally
  • An inclusive culture where we succeed as one team