Global Support Engineer - Norway

Kongsberg Precision Cutting Systems; Kongsberg; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

Kongsberg Precision Cutting Systems is seeking a Global Support Engineer to deliver world-class technical support and ensure the reliability of our solutions worldwide. You will work with service engineers, distributors, product specialists and R&D teams to resolve complex issues and drive product improvements.

You will own support cases, contribute to the knowledge base, and train first-line teams while traveling internationally to support customers and partners.

Qualifications

• Engineer with experience in technical support, service engineering, or a similar role within an industrial or manufacturing environment.
• Strong analytical and troubleshooting skills.
• Customer-focused, proactive, and solution-oriented.
• Excellent communication and stakeholder management skills.

Responsibilities

• Diagnose and resolve complex technical and product-related issues.
• Provide advanced remote support to teams, distributors, and service partners worldwide.
• Own support cases and ensure clear communication throughout the resolution process.
• Document solutions and best practices in the knowledge base.
• Collaborate with Product Management and R&D to address recurring issues and drive improvements.
• Support and train first-line support teams and service partners.
• Coordinate effective resolutions, including engineering support, spare parts, or field service intervention.
• Create and maintain technical documentation and troubleshooting guides.
• Continuously develop your technical expertise through training and knowledge sharing.

Skills

Analytical thinking

Troubleshooting

Communication

Travel willingness

Job description

As a Global Support Engineer, you play a key role in delivering world-class technical support and ensuring the reliability of our solutions worldwide. Working closely with service engineers, distributors, product specialists, and R&D teams, you drive effective problem resolution and help improve our products, processes, and customer experience.

Key Responsibilities

• Diagnose and resolve complex technical and product-related issues.
• Provide advanced remote support to teams, distributors, and service partners worldwide.
• Own support cases and ensure clear communication throughout the resolution process.
• Document solutions and best practices in the knowledge base.
• Collaborate with Product Management and R&D to address recurring issues and drive improvements.
• Support and train first-line support teams and service partners.
• Coordinate effective resolutions, including engineering support, spare parts, or field service intervention.
• Create and maintain technical documentation and troubleshooting guides.
• Continuously develop your technical expertise through training and knowledge sharing.

What makes you a great fit?

• Engineer with experience in technical support, service engineering, or a similar role within an industrial or manufacturing environment.
• Strong analytical and troubleshooting skills.
• Customer-focused, proactive, and solution-oriented.
• Excellent communication and stakeholder management skills.
• Comfortable working independently and collaborating in an international environment.
• A passion for learning and sharing knowledge.
• Fluent in English; additional languages are a plus.
• Open to frequent travel.

What can you expect from us?

• An exciting role in a global technology company.
• Opportunities for learning and development.
• Collaboration with highly skilled colleagues across Engineering, Product Management, Quality, and Customer Services.
• A supportive and inclusive environment where your ideas matter.
• The opportunity to make a direct impact on customer success and product quality.