IT Manager

Mintra; Bergen; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Mintra is seeking an IT Manager to lead a small IT support team and oversee IT projects across hybrid offices. The role combines hands-on technical work with people leadership, policy enforcement, and strategic planning to align IT with business goals.

Based near one of our UK offices, you will manage VMware, AWS/Azure environments, ensure security and continuity, monitor SLAs, and deliver IT services within budget and on schedule.

Qualifications

• Bachelor's degree in Computer Science or equivalent is required.
• Proven experience with network configuration and maintenance.
• Experience with VMware, AWS and Azure is preferred.

Responsibilities

• Oversee IT support team, hiring and mentoring staff.
• Drive service improvements; monitor SLAs and performance.
• Lead IT projects to meet timelines and budgets.
• Advise on complex technical issues and security.
• Enforce IT policies and security compliance.
• Manage VMware, AWS and Azure environments.
• Handle procurement and deployment of IT equipment.
• Provide desktop/laptop configuration and support.
• Perform site visits to regional offices.

Skills

IT leadership

Networking

Security & continuity

Cloud platforms

Education

Bachelor's degree in Computer Science or equivalent

Tools

VMware

AWS

Azure

Job description

Mintra is a global leader in digital learning, competency, and human capital management solutions for the Energy and Maritime sectors, with a track record of innovation since 1997. The company supports over 3,600 organizations worldwide, including major energy companies, helping them manage workforce development, demonstrate compliance, and improve operational efficiency. Mintra's TrainingPortal delivers more than 2,000 compliance-focused courses to over 1.7 million workers, while its OCS HR system streamlines complex maritime HR operations for hundreds of thousands of employees and thousands of vessels. Headquartered in Bergen, Norway, with offices in Oslo, Stavanger, Aberdeen, Limassol, Athens, New Orleans and Singapore, Mintra's team work to high professional standards. The company is guided by values that emphasize people, exploration, openness, collaboration, performance, and pride in delivery.

Role Description

Mintra has an exciting opportunity for a talented and dynamic IT Manager to join our team. This is a permanent position which should be based near ones of our office locations. Mintra fully supports hybrid working, however you will be required to come into the office to fulfil tasks within the role, hence why you will need to be located near to our office.

The current IT engineering team consists of three support engineers. We are hiring an IT Manager that will lead the team of IT support engineers and will be responsible to oversee and implement various IT projects, document and maintain IT systems, and support internal personnel with IT related issues. Mintra has a hybrid working model and IT support is provided a cross multiple territories. This position will be hands-on with some elements of people management.

Your responsibilities will include...

• Oversee the IT support team, including hiring, training, and mentoring staff.
• Develop and maintain an effective technical support service ensuring client satisfaction, with a focus on continual improvement.
• Monitoring SLAs to ensure they are met and improving service delivery.
• Leading IT projects, and ensuring they are delivered on time and within budget.
• Providing expert advice and support for complex technical issues.
• Enforcing IT policies and procedures to ensure operational consistency and security compliance.
• Participating in strategic planning for the IT department, aligning IT initiatives with business goals.
• Implementation of service monitoring and reporting facilities.
• Administration of virtual and cloud environments (VMWare, AWS and Azure).
• Procurement and imple
• mentation of IT equipment, services and software.
• General desktop / laptop configuration and support.
• Scheduled and ad-hoc site visits to regional offices as required. Ensure all IT systems are reliable, stable and secure, and are recoverable in the event of a catastrophic failure or malicious attack.

We'd like you to have...

• Bachelor's degree or MS in Computer Science or equivalent.
• Proven experience in network configuration and maintenance, preferably using Aruba network equipment.
• Proven experience in VMWare configuration and maintenance.
• IT security and business continuity processes
• Understanding and experience of continual improvement processes
• Extensive experience with using Microsoft operating systems.
• Experience of Linux will be beneficial.
• Experience using technologies like Azure and AWS will be beneficial.

What we'll do for you...

Provide a competitive salary and benefits package.

We want you to share our values:

• People are our business and the core of everything we do. You should be able to grow the talent within our business, nurture a friendly, engaging and rewarding culture and deliver an exceptional level of service to our clients.
• We explore and encourage you to demonstrate and reward creativity in your team. You will utilise the latest techniques and technologies, be inquisitive and take up the challenge.
• Open and collaborative, you should be helpful, respectful and flexible. We expect you to communicate effectively, sharing knowledge and your experience with the wider team.
• Driving performance, you should be commercially aware and have an entrepreneurial spirit. You lead by example, going above and beyond expectations and delivering real value.
• Delivering with pride and excellence in everything we do. We expect you to present solutions, on time and within budget and to a consistently high standard. You should offer honest and constructive feedback and take pride in your craft, never settling for 'good enough'.