Hybrid London Applications Support Analyst — SQL & .NET

StudentUniverse; London; Hybrid; NOK 529,000 - 755,000; Full time

Benefits offered by this job

23 days annual leave plus bankholidays

Contributory pension scheme

Cycle to work scheme

Subsidised private healthcare

Travel insurance

Social events

Learning & development / personal grow

Volunteer leave

Job summary

Scott Dunn is seeking an Applications Support Analyst to manage helpdesk tickets, diagnose issues, and liaise between business users and the technology team. The role requires strong SQL and .NET knowledge, plus excellent communication and problem-solving skills.

The position is hybrid, with on-site work at our London office in Hammersmith three days a week, and offers a comprehensive benefits package.

Qualifications

• Experience in application or technical support in a software-driven business.
• Knowledge of SQL and the .NET Framework; ability to investigate and fix data.
• Confidence writing and executing SQL queries to diagnose data issues.
• Strong analytical, problem-solving and triage abilities.
• Excellent written and verbal communication; able to explain to non-technical audiences.
• Ability to manage a varied ticket queue against SLAs.
• Collaborative mindset across Operations, Finance, Sales and Development.

Responsibilities

• Triage and prioritise all incoming tickets with SLA compliance.
• Resolve first- and second-line application issues and guide users.
• Escalate code defects to development with clear reproduction steps.
• Maintain a known issues log and create self-service guidance.
• Monitor ticket trends and report to Applications Developer Team Lead.
• Collaborate with Technology Team to link tickets with regression issues.
• Act as liaison between business users and Technology team.

Skills

Application support

SQL

.NET Framework

Issue investigation

Stakeholder communication

Ticket management

Analytical thinking

Cross-functional collaboration

Tools

VB.NET

SQL Server

Job description

Scott Dunn is seeking an Applications Support Analyst to manage helpdesk tickets, diagnose issues, and liaise between business users and the technology team. The role requires strong SQL and .NET knowledge, plus excellent communication and problem-solving skills.

The position is hybrid, with on-site work at our London office in Hammersmith three days a week, and offers a comprehensive benefits package.