Helly Hansen is looking for a Customer Operations Representative Nordics

Helly Hansen AS; Oslo; On-site; NOK 480,000 - 640,000; Full time

Job summary

Helly Hansen AS is seeking a Customer Operations Representative Nordics to support wholesale and B2B customers across the Nordic region. You will coordinate with Sales, Finance, Logistics and internal teams to ensure smooth order handling, clear communication and reliable aftersales support from entry to delivery.

The role requires strong customer service, ERP experience (SAP), good Excel skills, and fluency in English plus at least one Nordic language.

Qualifications

• Experience in a customer service environment is an advantage.
• Ability to understand customer needs and turn complaints into positive customer experiences.
• Comfortable working with digital tools; experience with ERP systems, especially SAP, and good Excel skills are a strong advantage.
• Fluency in English and at least one Nordic language — Norwegian, Swedish, Danish or Finnish — is required. Fluency in more than one Nordic language is a strong advantage.

Responsibilities

• Provide first-class, customer-oriented advice and service to Helly Hansen wholesale and B2B customers across the Nordic market.
• Assist with product deliveries, prices, discounts, aftersales checks, campaigns and other service-related questions.
• Develop and maintain effective working relationships with colleagues across the business to support a one-team approach.
• Work with local Sales, Finance, Logistics and other teams to exchange information and align decisions for customers.

Skills

Customer service

Digital tools

English + Nordic languages

Team player

Training mindset

Tools

SAP

Excel

Job description

Customer Operations Representative Nordics

• Sektor Privat

Support wholesale and B2B customers in the Nordic region with order handling, communication, and aftersales.

• Experience in customer service is an advantage
• Comfortable with digital tools
• Experience with ERP systems, especially SAP, is a strong advantage
• Good Excel skills are a strong advantage
• Fluent in English and at least one Nordic language
• Dynamic, international working environment
• Inclusive and helpful team
• Great office location in central Oslo
• Thorough support and training

Helly Hansen is looking for a Customer Operations Representative Nordics

As a Customer Operations Representative in the Nordic team, you will play an important
role in supporting our wholesale and B2B customers across the region. You will work closely
with Sales, Finance, Logistics and other internal teams to ensure smooth order handling,
clear communication and reliable customer follow-up from order entry through delivery and
aftersales. In this position, you will contribute to one of Norway’s most internationally known and
recognised consumer brands by helping customers and internal teams succeed in daily
operations. As part of our professional, multinational team, you will handle a variety of tasks
for Nordic wholesale and B2B customers. You will contribute to order book management, delivery coordination and aftersales
processes. You will work closely with the Nordic Sales teams to offer the best possible
service to our customers across all business units – Sports, Workwear and Musto.

KEY RESPONSIBILITIES

• Customer service: Provide first-class, customer-oriented advice and service to Helly
  Hansen wholesale and B2B customers across the Nordic market. Assist with product
  deliveries, prices, discounts, aftersales checks, campaigns and other service-related
  questions.
• Team: Develop and maintain effective working relationships with colleagues across
  the business to support a one-team approach, strong service standards and shared
  business objectives.
• Internal collaboration: Provide practical assistance to colleagues across the wider
  Helly Hansen organisation.
• Cross-functional collaboration: Work with local Sales, Finance, Logistics and other
  teams across the company to exchange information, align decisions and secure the
  best possible solutions for our customers.

OPERATIONS

Order Book Management

• Support and follow up on order entry.
• Check terms and discounts according to seasonal deadlines.
• Monitor product availability and possible delays.
• Communicate with customers and Sales teams regarding changes that may affect
  orders.
• Ensure orders are released on time to meet customer needs.
• Reconciliation of returns, chargebacks, reclamations and exceptions.
• Contribute to the monthly forecast process and actively follow up on shipping
  targets.

SKILLS / PERSONAL QUALITIES

This role is a good fit for someone who enjoys customer dialogue, order follow-up and
internal coordination. You should like working in a structured way, solving practical issues
and contributing to a team that works across the Nordic market. We are especially
interested in candidates who enjoy working across different Nordic markets and languages.
In this role, you will provide excellent service, contribute positively to the team and perform
well in daily operational tasks.

Service:

• Passionate about brands and products
• Excellent written and verbal communication skills
• Patience and empathy
• Tenacity and a thorough approach

Team:

• Team player
• Positive and helpful attitude
• Takes initiative and follows through

Operations:

• System-oriented
• Structured and detail-oriented

EXPERIENCES / QUALIFICATIONS

• Experience in a customer service environment is an advantage.
• Ability to understand customer needs and turn complaints into positive customer
  experiences.
• Comfortable working with digital tools; experience with ERP systems, especially SAP,
  and good Excel skills are a strong advantage.
• Fluency in English and at least one Nordic language — Norwegian, Swedish, Danish
  or Finnish — is required. Fluency in more than one Nordic language is a strong
  advantage.

WE OFFER

We offer a dynamic, international working environment, an inclusive and helpful team, a
culture where people are trusted to take responsibility and contribute, a great office
location with newly renovated facilities in central Oslo, and thorough support and training.

START
Preferred start date: As soon as possible.

This position is a full-time employment at our Oslo Headquarters.

Any questions can be directed to [e-mail]

• Microsoft Excel
• Norsk
• Oppdragsansvar
• Prognoser

Founded in Norway in 1877, Helly Hansen continues to develop professional grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics nearly 150 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, made with LIFA® Stay Dry technology, the patented H2Flow™ temperature regulating system, and the revolutionary lighter, warmer LIFALOFT™ insulation. Building on Helly Hansen’s proprietary HELLY TECH® waterproof/breathable system, the technical outdoor brand has most recently introduced the award-winning LIFA INFINITY PRO™ - the company’s most innovative waterproof/breathable technology to date. Helly Hansen is a leader in technical sailing and performance ski apparel, as well as premium workwear. Its uniforms are worn and trusted by more than 55,000 professionals and can be found on Olympians, National Teams, and at more than 200 ski resorts and mountain guiding operations globally. Helly Hansen’s outerwear, base layers, sportswear and footwear are sold in more than 40 countries around the world. To learn more about Helly Hansen’s latest collections, visit www.hellyhansen.com.