Helly Hansen is looking for a Customer Operations Representative Nordics

Helly Hansen; Oslo; On-site; NOK 520,000 - 720,000; Full time

Benefits offered by this job

International environment

Central Oslo office

Training and support

Job summary

Helly Hansen is seeking a Customer Operations Representative to support Nordic wholesale and B2B customers from our Oslo headquarters. You will collaborate with Sales, Finance and Logistics to ensure smooth order handling, clear communication and reliable follow-up from order entry through delivery and aftersales.

In this role you will contribute to order book management, delivery coordination and aftersales processes, while delivering first-class service across Sports, Workwear and Musto

Qualifications

• Experience in a customer service environment is an advantage.
• Ability to understand customer needs and turn complaints into positive customer experiences.
• Comfortable working with digital tools; experience with ERP systems, especially SAP, and good Excel skills are a strong advantage.
• Fluency in English and at least one Nordic language - Norwegian, Swedish, Danish or Finnish - is required. Fluency in more than one Nordic language is a strong advantage.

Responsibilities

• Provide first-class, customer-oriented advice and service to Helly Hansen wholesale and B2B customers across the Nordic market. Assist with product deliveries, prices, discounts, aftersales checks, campaigns and other service-related questions.
• Develop and maintain effective working relationships with colleagues across the business to support a one-team approach, strong service standards and shared business objectives.
• Cross-functional collaboration: Work with local Sales, Finance, Logistics and other teams across the company to exchange information, align decisions and secure the best possible solutions for our customers.
• Order Book Management: Support and follow up on order entry; check terms and discounts; monitor product availability and delays; communicate changes; ensure timely releases; reconciliation of returns and errors; contribute to monthly forecast and shipping targets.

Skills

Customer service

Communication

Team player

Patience

Empathy

Initiative

Detail-oriented

System-oriented

Efficiency-focused

Tools

SAP

Excel

Job description

Founded in Norway in 1877, Helly Hansen continues to develop professional grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world's harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics nearly 150 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, made with LIFA® Stay Dry technology, the patented H2Flow™ temperature regulating system, and the revolutionary lighter, warmer LIFALOFT™ insulation. Building on Helly Hansen's proprietary HELLY TECH® waterproof/breathable system, the technical outdoor brand has most recently introduced the award-winning LIFA INFINITY PRO™ - the company's most innovative waterproof/breathable technology to date. Helly Hansen is a leader in technical sailing and performance ski apparel, as well as premium workwear. Its uniforms are worn and trusted by more than 55,000 professionals and can be found on Olympians, National Teams, and at more than 200 ski resorts and mountain guiding operations globally. Helly Hansen's outerwear, base layers, sportswear and footwear are sold in more than 40 countries around the world. To learn more about Helly Hansen's latest collections, visit www.hellyhansen.com.

As a Customer Operations Representative in the Nordic team, you will play an important role in supporting our wholesale and B2B customers across the region.

You will work closely with Sales, Finance, Logistics and other internal teams to ensure smooth order handling, clear communication and reliable customer follow-up from order entry through delivery and aftersales.

In this position, you will contribute to one of Norway's most internationally known and recognised consumer brands by helping customers and internal teams succeed in daily operations.

As part of our professional, multinational team, you will handle a variety of tasks for Nordic wholesale and B2B customers. You will contribute to order book management, delivery coordination and aftersales processes. You will work closely with the Nordic Sales teams to offer the best possible service to our customers across all business units - Sports, Workwear and Musto.

Key Responsibilities

Service Excellence

• Customer service: Provide first-class, customer-oriented advice and service to Helly Hansen wholesale and B2B customers across the Nordic market. Assist with product deliveries, prices, discounts, aftersales checks, campaigns and other service-related questions.
• Team: Develop and maintain effective working relationships with colleagues across the business to support a one-team approach, strong service standards and shared business objectives.
• Internal collaboration: Provide practical assistance to colleagues across the wider Helly Hansen organisation.
• Cross-functional collaboration: Work with local Sales, Finance, Logistics and other teams across the company to exchange information, align decisions and secure the best possible solutions for our customers.

OPERATIONS

Order Book Management

• Support and follow up on order entry.
• Check terms and discounts according to seasonal deadlines.
• Monitor product availability and possible delays.
• Communicate with customers and Sales teams regarding changes that may affect orders.
• Ensure orders are released on time to meet customer needs.
• Reconciliation of returns, chargebacks, reclamations and exceptions.
• Contribute to the monthly forecast process and actively follow up on shipping targets.

Skills / Personal Qualities

Service

• Passionate about brands and products
• Excellent written and verbal communication skills
• Patience and empathy
• Tenacity and a thorough approach

Team

• Team player
• Positive and helpful attitude
• Takes initiative and follows through

Operations

• System-oriented
• Structured and detail-oriented
• Efficiency-focused

Experiences / Qualifications

• Experience in a customer service environment is an advantage.
• Ability to understand customer needs and turn complaints into positive customer experiences.
• Comfortable working with digital tools; experience with ERP systems, especially SAP, and good Excel skills are a strong advantage.
• Fluency in English and at least one Nordic language - Norwegian, Swedish, Danish or Finnish - is required. Fluency in more than one Nordic language is a strong advantage.

WE OFFER

We offer a dynamic, international working environment, an inclusive and helpful team, a culture where people are trusted to take responsibility and contribute, a great office location with newly renovated facilities in central Oslo, and thorough support and training.

START

Preferred start date: As soon as possible.

This position is a full-time employment at our Oslo Headquarters.

Any questions can be directed to [e-mail]