Global VP of Client Success & Experience

Paymentology; Oslo; Hybrid; NOK 1,800,000 - 2,700,000; Full time

Job summary

Paymentology is seeking a VP Client Success & Experience to reshape our global post-onboarding client organization. You will lead Customer Support, scale Client Success Operations, and partner with Account Management to deliver measurable client value.

You will drive adoption, retention, and operational excellence with data-driven, AI-enabled strategies across a fast-paced global environment.

Qualifications

• Strong leadership experience managing global Client Success, Technical Account Management, Customer Support, or Client Operations teams.
• Deep understanding of client lifecycle management, customer success methodologies, and operational excellence frameworks.
• Proven ability to lead large-scale transformation initiatives and build high-performing global organizations.
• Experience leveraging AI, automation, predictive analytics, and self-service technologies to improve client outcomes and operational efficiency.
• Strong commercial acumen with the ability to understand client business models and align operational performance with growth opportunities.
• Excellent stakeholder management skills with the ability to influence and collaborate across executive leadership teams.
• Data-driven decision-making capabilities with experience establishing and tracking meaningful client success and support metrics.
• Strong communication, strategic planning, and organizational leadership skills.
• Ability to thrive in complex, fast-paced, global environments while balancing strategic priorities with operational execution.

Responsibilities

• Lead the global Client Success & Experience organization, unifying Customer Support and develop the Client Success Operations function.
• Define and execute the future-state client success strategy, ensuring a seamless and consistent client experience across all touchpoints.
• Build a proactive client engagement model focused on adoption, retention, operational excellence, and long-term partnership success.
• Champion a culture of accountability, ownership, client-centricity, and continuous improvement.
• Develop and mentor leaders across Client Success and Support functions.

Skills

Global leadership

Client Success

Tech Account Mgmt

Relationship management

AI & analytics

Education

Bachelor’s degree

Job description

Paymentology is seeking a VP Client Success & Experience to reshape our global post-onboarding client organization. You will lead Customer Support, scale Client Success Operations, and partner with Account Management to deliver measurable client value.

You will drive adoption, retention, and operational excellence with data-driven, AI-enabled strategies across a fast-paced global environment.