Director, Customer Success & Revenue Growth

Promon; Oslo; On-site; NOK 1,302,000 - 1,954,000; Full time

Job summary

Promon is seeking a Director of Customer Success to lead the post-sale engine across Customer Success, Partner Success, and Renewals & Expansion. You will own NRR with close collaboration with Support, Sales, Product, and Marketing.

You will drive onboarding, health scoring, save-play motions, and renewal/upsell programs, while building a high-performing team committed to customer outcomes and revenue growth.

Qualifications

• Senior leadership experience in Customer Success or Renewals
• Experience in high-growth B2B SaaS, cybersecurity familiarity a plus
• Executive-level communication with C-suite stakeholders
• Data-driven forecasting and health signals translated to risk/opportunity
• Ability to align CS motions with GTM and product launches

Responsibilities

• Lead post-sale function across Customer Success, Partner Success, and Renewals & Expansion
• Drive onboarding, time-to-value, health scoring, and renewal upsell plays
• Own forecasting, ARR risk reviews, and data quality for scaling
• Collaborate with Support, Sales, Product, and Marketing to align CS with GTM priorities
• Build and develop a high-performing team with accountability and customer focus

Skills

CS leadership

SaaS sales alignment

Executive presence

Forecasting & analytics

Customer health modeling

GTM execution

English proficiency

Tools

Salesforce

CPQ

LMS

CS platforms

Job description

Promon is seeking a Director of Customer Success to lead the post-sale engine across Customer Success, Partner Success, and Renewals & Expansion. You will own NRR with close collaboration with Support, Sales, Product, and Marketing.

You will drive onboarding, health scoring, save-play motions, and renewal/upsell programs, while building a high-performing team committed to customer outcomes and revenue growth.